Subject: RE: Delivery
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Sonal Prasad <[email-masked]>
Cc: Shoemart <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shalabh Kaushik <[email-masked]>, Jessie Caparas <[email-masked]>, Rasal Rana <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Manjit Gurung <[email-masked]>
Date: Wed, 14 Aug 2019 06:26:49 +0000

Dear Sonal ,

Could you please have look below, we are not getting any response, please check and advise  .

Mahmoud

From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Saturday, August 3, 2019 9:43 AM
To: Manjit Gurung <[email-masked]>
Cc: Shoemart <[email-masked]>; Sonal Prasad <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shalabh Kaushik <[email-masked]>; Tejasvie Vemuri <[email-masked]>; Jessie Caparas <[email-masked]>; Rasal Rana <[email-masked]>; [email-masked]; [email-masked]
Subject: RE: Delivery

Dear @Manjit Gurung<mailto:[email-masked]>,

Could we please have urgent update here, not sure if you guys checking CS support emails, mention below case pending  waiting your update and customer keep calling daily  .

Mahmoud

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 28, 2019 11:59 AM
To: Abhishek Anand <[email-masked]<mailto:[email-masked]>>
Cc: Shoemart <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manjit Gurung <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: Delivery

Dear @Abhishek Anand<mailto:[email-masked]>,

Since we are keep looping and forwarding this case without getting any proper reply, please approve manual refund for missing items, as customer keep contact us on daily base .

Mahmoud

From: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 17, 2019 1:06 PM
To: Sonal Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Anand <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>
Subject: FW: Delivery

Hi Sonal,

Pls advise for the same.

Thanks & Regards,

Manjit Gurung
Supervisor – Jebel Ali Warehouse

[SHOEMART logo (002)]
Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Shoemart <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 17, 2019 10:00 AM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Delivery

External email sender, please take precaution.
Hi Team,

With the reference order id:9750854680, Customer emailed informing he ordered 2 bags but he only received 1 bag.

Can you please check this concern on priority basis.

Your friends,
The Support team.
On Wed, 17 Jul at 6:18 AM , ecomrdc <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

Please send all you Shoemart order query to Manjit Gurung from now onwards.

Regards

Vaibhav Ohri

From: Shoemart [mailto:[email-masked]]
Sent: Tuesday, July 16, 2019 5:59 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Delivery

External email sender, please take precaution.
Hi Shalabh/Tejasvie,

We have not received any response from Shoemart, can you please check on urgent basis & assist?

Your friends.
The Support team.
On Mon, 15 Jul at 4:12 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

With the reference order id:9750854680, Customer emailed informing he ordered 2 bags but he only received 1 bag.According to the tracking number:201907131407107 the state is ready to shipped.

Can you please check this concern.

Your friends,
The Support team.

On Mon, 15 Jul at 4:07 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Hi Bakhtawar,
We apologise for inconvenience caused. We are contacting the relevant department about the missing item. Once we get the response we will contact you.

Thank you for your patience.
​
​
Your friends,
The Support team.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com