Subject: Ticket Assigned - RE: Where is my order?
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 11 Aug 2019 15:44:48 +0000

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: Where is my order? Dear Kavish, 

We received 1 box for this order and it was delivered in the same sealed condition. 

Best Regards, 
 
Mohammad Al-Majali 
Customer Care 
 
M: 800 SHIPA 
www.shipa.com 

 From: CST000000006 Shipa Customer Customer 
Sent: 10/8/2019 3:31 PM GMT+04:00 
To: [email-masked] 
Cc: [email-masked] 
Subject: Fwd: Where is my order? 

 

 
 ​Hi Team,

 Still waiting for any response from your end.

 Thanks

 Kavish Sharma

 The Support Team 

 
 On Mon, 5 Aug at 11:55 AM , Max <[email-masked]> wrote: 

 Hi Team,

 With reference to Order Id: 9751913528

 Order Placed Date: 28-Jul-2019

 Tracking Id: SOR002363665

 Current Status: In Transit

 Items: Solid Round Neck T-shirt with Short Sleeves 
 
Plain T-shirt with Round Neck and Short Sleeves 
 
Padded T-Shirt Bra with Hook and Eye Closure 
 
Full Briefs with Elasticised Waistband - Set of 5 
 
Solid Round Neck T-shirt with Short Sleeves

 ​

 Customer has not received the item, no tracking details showing on website.

 Please provide the current status of this ​tracking and also please inform when it will be delivered to customer since its too late.

 ​

 ​Thanks

 ​Kavish Sharma

 The Support Team 

 
 On Mon, 5 Aug at 11:48 AM , Max <[email-masked]> wrote: 

 Hi Mendoza,

 ​

 We would need to get this checked with our internal team, we will notify you when we have any update from them. 

 
 We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you.

 We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

 ​

 Your Friends,

 The Support Team 

 
 On Mon, 5 Aug at 11:41 AM , [email-masked] <[email-masked]> wrote: 
Not that one, dresses with round neck tshirts

 Sent from Yahoo Mail on Android

 

 
 
 On Mon, 5 Aug 2019 at 11:38 am, Max

 <[email-masked]> wrote:

 

 
 Hi Mendoza,

 ​

 Thank you for contacting us.

 ​

 We can see that you have different orders.

 We are able to see one order which is showing as in transit. 

 Order Number: 9751913528

 Items: Duchini Textured Messenger Bag with Contrast Strap Detail 
 
Paprika Tri-Fold Wallet with Press Button Closure 
 
Paprika Multi-Pocket Wallet with Flap and Inner 

 Please confirm if you are referring to the same order. 

 
 We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you.

 We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

 Your Friends,

 The Support Team 

 

 

 

 
110582:1125156

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/120725