Subject: C- Sat report of English agents.
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Date: Fri, 9 Aug 2019 05:08:16 -0700 (MST)

Hi Ma'am, 

C- Sat report of English agents. 

Kavish C-Sat Report 
108976 	Customer emailed about wrong colour item delivered 	Agent asked for proof of wrong colour item received and informed the customer the exchange is not available so he can return the item. 	

108877 	Customer emailed asking when she can collect the item from the store and also as she cancelled 1 item out of 2 so customer is asking for refund. 	Agent replied correctly on refund query. However he didn’t response to her main query. 	

	

Ribhu C- Sat Report 
113376 	Customer emailed about out of stock product. 	Agent correctly address the issue and provided the information. 	

108245 	Customer emailed complaining about the fraud 	Agent asked for bank statement in order to investigate the case but customer didn’t reply back and he closed the case. 	

	

Rajan C- Sat Report 
117541 	Customer emailed about damaged product received 	Agent replied to customer informing that the return request is already created and he will get his money back. 	

111481 	Customer emailed about the wrong colour product received 	Agent emailed and advised customer to return the product and also escalated the issue to concern team. 	

	

Abhishek C – Sat Report 
107814 	Customer emailed about the application issue 	Agent correctly address the issue. 	

110051 	Customer emailed complaining about the product quality 	Agent asked customer to shared the pictures so we can investigate but customer didn’t revert back. 	

Kind Regards, 
Seeta