Subject: New Reply Received - Re: We’ve received your online return request.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 08 Aug 2019 13:07:16 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: We’ve received your online return request.
  Ticket comment <div>Hi, pls note that till date no one  pick up my return. Could you pls push them to pick up latest by Tom, because the person won’t be available from Saturday  and no one will be there at all since she is also traveling. I will be back only by sept 29. </div>
<div><div>Thanks for your assistance. <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, August 5, 2019, 12:55 PM, Babyshop &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Jonabel Marasigan,<br><br>Thank you for contacting us.</div>
<div><br></div>
<div dir="ltr">I’m sorry to see that you’ve been waiting for return shipment to be collected, and it seems like this has not happened as yet.This is not the typical standard. ​<br><br>I am now contacting our logistics department to find out what happened, and get your shipment collected on priority. Also i will forward the contact number which you shared with us.<br><br>Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.<br><br><br>
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<div dir="ltr">
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team.</div>
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<div class="yiv4851684267yqt8833484181" id="yiv4851684267yqtfd28781"><div class="yiv4851684267freshdesk_quote">
            <blockquote class="yiv4851684267freshdesk_quote">
              On
              Sun, 4 Aug at  7:47 PM
              <span class="yiv4851684267separator">,  jonabel marasigan &lt;[email-masked]&gt;  wrote:
              </span><div>Hi, I would like to follow up for the pick up of my return. I’m actually out of country now for business purpose but I already inform my housemate to hand over the item to the concern person. Pls contact <a dir="ltr" rel="noreferrer">+971 50 558 8426</a>. Thanks for your help as always. </div>
<div><br></div>
<div>Regards Jonabel <br><div>
<br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4851684267yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0;">On Tuesday, July 30, 2019, 9:49 AM, Babyshop &lt;[email-masked]&gt; wrote:</div>
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										Here’s what you need to do next.
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<div style="font-family:Helvetica, Arial, sans-serif;font-size:24px;margin:0;padding:0;text-align:left;font-weight:bold;color:#202020;line-height:32px;">Thank you for submitting your return request</div>
<div style="font-family:Helvetica, Arial, sans-serif;font-size:16px;margin:0;padding:10px 0 0 0;line-height:22px;text-align:left;font-weight:normal;color:#202020;">
Hi Jonabel Marasigan, you’re almost there! You can finish returning this product in a few easy steps:
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                                 <h4 style="margin:0;font-size:18px;">1. Confirm your pick-up</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px;">Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 3-5 business days.</div>
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                                 <h4 style="margin:0;font-size:18px;">2. Box up your return</h4>
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                                                                  Wrap and seal your product in its original packaging, and ensure that all tags are intact. 
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                                 <h4 style="margin:0;font-size:18px;">3. Hand over your return</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px;">Hand over the package to our courier partner and they will give you an acknowledgement receipt.</div>
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                                 <h4 style="margin:0;font-size:18px;">4. Receive your refund</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px;">
                                                                  Your product will take 2-3 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.
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                        <h4 style="margin:0;font-size:18px;">Here's how your refund works:</h4>
                        <ul style="padding-left:15px;">
<li style="margin:10px 0 0 0;font-size:15px;line-height:19px;">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
<li style="margin:10px 0 0 0;font-size:15px;line-height:19px;">Refunds to your Credit Card or Debit Card may take 4-15 business days to process.</li>
<li style="margin:10px 0 0 0;font-size:15px;line-height:19px;">Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.</li>
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