Subject: FW: Re: Your product is now available
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Abdullah <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 7 Aug 2019 05:29:43 +0000

Hi All,

FYI on the below concern from Babyshop.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari
Sent: Wednesday, August 07, 2019 9:03 AM
To: Babyshop <[email-masked]>; Bswh Rydecom <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Re: Your product is now available

CS team,

There is a technical issue ongoing which has caused not available products to be shown as available & triggering notify me emailers to customers.

We have reported this to Technical team & they are working on to fix this.

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 7, 2019 8:45 AM
To: Bswh Rydecom <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Re: Your product is now available

External email sender, please take precaution.
Hi Team,

With reference to the product ID: 151922061, the customer reported of receiving alerts via email mentioning that this "Juniors My First Piano" item is now available for purchase but it is actually out of stock.
​
Please remove the listing of this item from the website as the item is unavailable.

Thanks,
The Support Team
On Wed, 7 Aug at 8:38 AM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

Thank you for getting in touch with us.
​
We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.

We have checked this issue from our end. We see that the item is out of stock but it is still showing that its available. We believe this is happening due to a technical glitch.
​
Please be assured as we have now escalated this issue to our technical team along with the screenshot you provided to get it fixed as soon as possible.

We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.
​
Please allow us some time to get this fixed for you.

Feel free to get in touch with us for further assistance.

Your friends,
The Support Team

On Sat, 3 Aug at 12:03 PM , Princess Lia <[email-masked]<mailto:[email-masked]>> wrote:

Hello,
The product appears unavailable for me.

On Sat, Aug 3, 2019, 10:31 AM Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Pick it up today.
[Babyshop logo]<https://www.babyshopstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dback_in_stock_SA_en>
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iPhone<https://itunes.apple.com/ae/app/id1161312755>
Android<https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dback_in_stock_SA_en>
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Good news! This product is back in stock.
Hi zohor.1417, We’re happy to tell you that it is available right now.
[https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.ssl.cf3.rackcdn.com/BA98440_01-168.jpg]
Juniors My First Piano
SAR 66
Help your kid learn while they plays and has fun using this alphabet board. It is sure to encourage learning and will develop her skills. The various sounds and colours on it will keep them entertained.
Get it now<https://www.babyshopstores.com/sa/en/p/151922061?utm_source=hybris&utm_medium=email&utm_campaign=back_in_stock_SA_en>
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