Subject: New Reply Received - Re: Your Click & Collect order is confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Aug 2019 12:07:40 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: Your Click & Collect order is confirmed!   Ticket comment <div>Hello,
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<div>Its been a week now and I have not received any notification from centerpoint about the pickup.</div>
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<div>Why its too late??</div>
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<div id="AppleMailSignature" dir="ltr">Sent from my iPhone X</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 5 Aug 2019, at 5:37 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
<br>

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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
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<div dir="ltr">Hi Mohammed,<br>
<br>
Thank you for contacting us.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.<br>
<br>
I see that your order has been delayed, and I am really sorry for the inconvenience caused to you. I know that you are waiting for your shopping to arrive soon, and I assure you that our team is working hard to get it to you as soon as possible. Please allow
 us some more time, and we will get back to you as soon as your order is ready for collection at the store.<br>
<br>
I thank you for your understanding and cooperation.<br>
<br>
Your friends,</div>
<div dir="ltr">The Support Team.</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sat, 3 Aug at 11:44 PM <span class="separator">
, Mohammed . &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
<div>Hi, </div>
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<div>I did not receive any notification yet about my order whether its ready to pick or not??</div>
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<div>Kind update on that.</div>
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<br>
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<div>Thanks.</div>
<div>Inam.<br>
<br>
<div id="AppleMailSignature" dir="ltr">Sent from my iPhone X</div>
<div dir="ltr">
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On 30 Jul 2019, at 12:00 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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Your order number is 6440563332 | <a href="https://www.centrepointstores.com/sa/en/my-account/order/6440563332?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_SA_en" style="color: #92979E;" rel="noreferrer">
Click here</a> to view in browser </td>
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<td style="padding:35px 0 0 5px;"><a href="https://www.centrepointstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" style="display:inline-block;" rel="noreferrer"><img style=" border:0; margin:0;" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a></td>
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<td colspan=" 2" style="padding:15px 0 0 0;">Download our apps now</td>
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<a href="https://itunes.apple.com/ae/app/id1161310479f" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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<td align=" right" style="padding:2px 10px 0 0;"><a href="https://itunes.apple.com/ae/app/id1161310479f" style="text-decoration:none;color:#202020;" rel="noreferrer">iPhone</a></td>
<td align=" left" style="padding:2px 0 0 10px;"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" style="text-decoration:none;color:#202020;" rel="noreferrer">Android</a></td>
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<span class="navmenu"><a href="https://www.babyshopstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Babyshop</a></span>
<span class="navmenu"><a href="https://www.lifestyleshops.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Lifestyle</a></span>
<span class="navmenu"><a href="https://www.splashfashions.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Splash</a></span>
<span class="navmenu"><a href="https://www.shoemartstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Shoe
 Mart</a></span> <span class="navmenu"><a href="https://www.centrepointstores.com/sa/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Offers</a></span>
<span class="navmenu"><a href="https://www.centrepointstores.com/sa/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Clearance</a></span>
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<div style="font-family: Helvetica, Arial, sans-serif; font-size: 24px; margin: 0; padding: 0; text-align: left; font-weight: 500; color: #242428; line-height: 32px;">
Your order has been successfully placed.</div>
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Hi Mohammad Inam, thanks for shopping with us. <br>
For your reference, your order number is <span style="color:#00b9e5;"><a href="https://www.centrepointstores.com/sa/en/my-account/order/6440563332?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_SA_en" style="color:#00b9e5; text-decoration:none" rel="noreferrer">6440563332</a></span>.
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<h4 style="margin:0; font-size:18px;">Here's what happens next:</h4>
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<span style="display:inline-block;border-radius: 50%; width: 12px; height: 12px; padding: 3px; background: #fff; border: 1px solid #000; color: #000; margin: 3px 3px 0 0;text-align: center; font: 10px Arial, sans-serif;">1</span>
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<div style="line-height: 22px; font-size:16px; margin:0">You'll receive an email and a text message when your order is ready to be collected.</div>
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<span style="display:inline-block;border-radius: 50%; width: 12px; height: 12px; padding: 3px; background: #fff; border: 1px solid #000; color: #000; margin: 3px 3px 0 0;text-align: center; font: 10px Arial, sans-serif;">2</span>
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<div style="line-height: 22px; font-size:16px; margin:0">At your selected collection point, show us either this email, the text message you receive or the order confirmation in your Apple Wallet, along with your Identity Card or passport.<br>
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<h4 style="margin:0 0 15px 0; font-weight:normal; font-size:16px;">Collect your order from:</h4>
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<img src="https://i1.lmsin.net/website_images/ae/icons/ic-click-and-collect.png">
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<h4 style="margin:0; font-size: 15px">
<span style="text-transform:capitalize;">Lifestyle (Centrepoint)</span>,
<span style="text-transform:capitalize;">Al Andalus Mall</span> </h4>
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Address :</h6>
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<div style="margin: 0; padding: 0; text-align: left; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 22px; color: #242428; padding-right: 40px">
Al Andalus Mall, Jeddah, Jeddah, Saudi Arabia <br>
Phone Number: 96626304040 </div>
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Working hours :</h6>
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<div style="margin:0; font-size:14px;">Saturday to Thursday 10:00am to 11:30pm / Friday 4:30pm to 11:30pm</div>
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<a href="https://www.google.com/maps/dir/Current+Location/Al%20Andalus%20Mall,%20Jeddah,%20Al%20Faiha,%20Jeddah,%20Saudi%20Arabiautm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_SA_en" style="color:#00b9e5; font-size: 12px; font-weight:bold; text-decoration: none; margin:20px 0 0 0; display: inline-block;" rel="noreferrer"><img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/ic-directions.png" style="vertical-align: middle; padding-right: 5px;">Get
 Directions</a> </td>
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<h4 style="margin:0; font-weight:normal; font-size:16px;">Payment Method:</h4>
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<img src="https://i1.lmsin.net/website_images/ae/emails/icons/logo-visa.png" alt="visa" style="width: 100%; max-width: 60px; margin:10px 10px 10px 0; display:block;vertical-align:sub">
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<div style="font-size: 14px">xxxx xxxx xxxx 9804 <br>
MUHAMMAD UR RAHIM </div>
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<div style="margin: 0; padding: 25px 0 15px 0; font-family: Helvetica, Arial, sans-serif; font-size: 16px; color: #242428; text-align: left; font-weight: bold;">
Order Details </div>
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Item</div>
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Description</div>
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Total Price</div>
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<td align="left"><a href="https://www.centrepointstores.com/sa/en/p/160276662?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_SA_en" rel="noreferrer"><img alt="" src="https://8465b4e00e05cee610f5-f5c66c5180f499fc01326bb47a2a5ede.ssl.cf3.rackcdn.com/160276662-B2985800-160276668-NOV17_01-150.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px;">
</a></td>
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<td width="40%" style="padding: 15px;" align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648; font-size: 14px; font-family: Helvetica, Arial, sans-serif;">
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600;" align="left">LIFESTYLE
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600;" align="left">Maybelline New York Superstay Matte Ink Liquid Lipstick
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Color: 15 Lover</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;" align="left">Quantity: 2
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<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600;" align="right">
SAR 58 </td>
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<td width="45%" style="padding-right: 20px;">
<table width="100%" align="left" style="vertical-align:top;">
</table>
</td>
<td width="55%" align="right" style="line-height:20px;text-align:left">
<table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left">
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<td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333">
Subtotal: </td>
<td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
<strong>SAR 58</strong> </td>
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<td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333;width:214px">
Savings: </td>
<td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
<strong>- SAR 58</strong> </td>
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<strong>Total</strong> </td>
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<strong>SAR 58</strong> </td>
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<td colspan="2" style="font-family:Helvetica, Arial, sans-serif;line-height: 20px;font-size:14px;color:#333333;padding-bottom: 20px;">
Your order will earn you 6 Shukrans. </td>
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<div class="content">
<table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px; width:100%; padding:10px 0 0 0; color:#000">
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<td style="padding:0 0 15px 15px; font-size:15px; font-weight:700; text-align:left;color:#242428;">
<span class="aligntext">Need help? Get in touch</span> </td>
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<td align="center">
<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; " class=" getintouch" bgcolor="
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="
								0" style=" padding:13px; " width="100%">
<tbody>
<tr>
<td>
<a href="mailto:[email-masked]?Body=Contacted" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer"><img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a>
</td>
<td style="font-size:11px;padding-left:20px;">
<div style="margin:0; padding:0; line-height:20px;">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
</td>
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</tbody>
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</td>
</tr>
</tbody>
</table>
</div>
<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; " class=" getintouch" bgcolor="
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px; " width="100%">
<tbody>
<tr>
<td>
<a href="https://www.facebook.com/CentrepointME" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer"><img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a>
</td>
<td style="font-size:11px;padding-left:20px">
<div style="margin:0; padding:0; line-height:20px;">
<strong>Connect with us</strong> on your favourite social network.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td align="center" width="100%">
<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; " class=" getintouch" bgcolor="
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px;" width="100%">
<tbody>
<tr>
<td>
<a href="https://twitter.com/centrepointme" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer"><img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
</td>
<td style="font-size:11px;padding-left:20px;">
<div style="margin:0; padding:0; line-height:20px;">Reach out in 140 characters! We are
<strong>@centrepointme</strong>.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; " class=" getintouch" bgcolor="
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px;" width="100%">
<tbody>
<tr>
<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
<td style="font-size:11px;padding-left:20px;">
<div style="margin:0; padding:0; line-height:20px;">
<strong>Call us on 800-111-10CP (800-1111027).</strong>
<br>
7 days a week, 24 hours a day</div>
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</div>
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</tbody>
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</div>
</td>
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<tr>
<td class="two-column" style="padding: 5px 0 0 0; background: #eeeeee;" align="center">
<table width="100%">
<tbody>
<tr>
<td width="50%">
<div class="content">
<div class=" column" style="width:49%; display:inline-block;">
<table width="100%">
<tbody>
<tr>
<td class=" inner" align="left">
<table class="contents">
<tbody>
<tr>
<td align="left"><span style="font-size:11px; color:#848483; ">© 2019 Retail World Limited
</span></td>
<td> </td>
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</tbody>
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</td>
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</div>
<div class=" column" style="width:49%; display:inline-block;">
<table width="100%">
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<td class=" inner" align="right">
<table class="contents">
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<td style=" text-align:right; width:100%" align="right"><span style="font-size:11px;color:#848483;"><a href="https://www.centrepointstores.com/sa/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Privacy
 Policy</a>  | <a href="https://www.centrepointstores.com/sa/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_SA_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">
Terms &amp; Conditions</a> </span></td>
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</td>
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</tbody>
</table>
</div>
</div>
</td>
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</div>
</blockquote>
</div>
</span>
</blockquote>
</div>
</div>

</div>
</div>
</blockquote>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/110606