Subject: Ticket Assigned - RE: Order Still Processing?
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 05 Aug 2019 16:15:00 +0000

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: Order Still Processing? Hi Shababe,

Already sent to the store, Please find the delivery note for your ref.

Thanks & Regards,

Manjit Gurung
Supervisor – Jebel Ali Warehouse

[SHOEMART logo (002)]
Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Mohammad Shababe Quamar
Sent: Monday, August 05, 2019 11:59 AM
To: Shoemart <[email-masked]>; Manjit Gurung <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sonal Prasad <[email-masked]>
Subject: RE: Order Still Processing?

Looping in @Manjit Gurung<mailto:[email-masked]>

Thanks & Regards,

Shababe Quamar

T: +97145174278
M: +971554433491

From: Shoemart <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 04, 2019 8:46 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Order Still Processing?

External email sender, please take precaution.
Hi Shababe,

With the reference order number 9752131004, The order was placed on 31st July 19 but till now the status is showing IN PROGRESS. Customer is chasing when can she collect the order.

AWB:201907311452718.
​DATE:Jul 31, 2019

​Kindly check and assist when the customer can pick the order from store.

Kind Regards,
The Support Team,
Seeta
On Sun, 4 Aug at 8:40 AM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Hi Elaine Tumaub,

Thank you for contacting us.
​
Click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.

I know that you are waiting for your shopping to arrive soon, and I assure you that our team is working hard to get it to you as soon as possible. Please allow us some more time, and we will get back to you as soon as your order is ready for collection at the store.

I thank you for your understanding and cooperation.

Your friends,
The Support Team.

On Sat, 3 Aug at 7:59 AM , Elaine Tumaub <[email-masked]<mailto:[email-masked]>> wrote:
Dear,

When can I collect my order (see attached)  because till now its processing, i have placed the ordet on 31st of July.

109218:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/113110