Subject: New Reply Received - Re: We’ve received your online return request.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 05 Aug 2019 06:57:08 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: We’ve received your online return request.  Ticket comment <div dir="auto">Thank you for your response<div dir="auto">Adress :behind the galaxy city market muwailah sharjah.aprt#302,buld#1266.</div>
<div dir="auto">Thanks</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Aug 5, 2019, 08:45 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Amber Jan,<br><br>Thank you for contacting us.</div>
<div><br></div>
<div dir="ltr">I’m sorry to see that you’ve been waiting for return shipment to be collected, and it seems like this has not happened as yet.This is not the typical standard. Our courier partner will contact you shortly to arrange collection from you.<br><br>I am now contacting our logistics department to find out what happened, and get your shipment collected on priority. In meantime i also request you to provide us your full pick up address.<br><br>Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.<br><br>
</div>
<div dir="ltr">
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team.</div>
</div>
<div class="m_601024298339767108freshdesk_quote">
            <blockquote class="m_601024298339767108freshdesk_quote">
              On
              Sun, 4 Aug at  5:41 PM
              <span class="m_601024298339767108separator">,  Amber Jan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="auto">Hello! No body come to collect my return order kindly inform me that when they will come to collect.<div dir="auto">Thanks &amp; Regards</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, Jul 28, 2019, 11:41 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<u></u>

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										Here’s what you need to do next.
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									<a href="https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="display:inline-block" rel="noreferrer" target="_blank">
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												<td colspan=" 2" style="padding:15px 0 0 0">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/ae/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" rel="noreferrer" target="_blank">
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												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">iPhone</a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">Android</a>
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<span class="m_601024298339767108m_-1830953505154100070navmenu">
													<a href="https://www.babyshopstores.com/ae/en/department/clothing?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Clothing</a></span>
													<span class="m_601024298339767108m_-1830953505154100070navmenu">
													<a href="https://www.babyshopstores.com/ae/en/department/babygear?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Baby Gear</a></span>
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													<a href="https://www.babyshopstores.com/ae/en/department/nurseryandfeeding?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Nursery &amp; Feeding</a></span>
													<span class="m_601024298339767108m_-1830953505154100070navmenu">
													<a href="https://www.babyshopstores.com/ae/en/department/toys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Toys</a></span>
													<span class="m_601024298339767108m_-1830953505154100070navmenu">
													<a href="https://www.babyshopstores.com/ae/en/mommys-monday?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Offers</a></span>
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<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0;padding:0;text-align:left;font-weight:bold;color:#202020;line-height:32px">Thank you for submitting your return request</div>
<div style="font-family:Helvetica,Arial,sans-serif;font-size:16px;margin:0;padding:10px 0 0 0;line-height:22px;text-align:left;font-weight:normal;color:#202020">
Hi Amber Jan, you’re almost there! You can finish returning these products in a few easy steps:
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                                    <img class="m_601024298339767108m_-1830953505154100070image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/pick-up.png">
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                                 <h4 style="margin:0;font-size:18px">1. Confirm your pick-up</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 3-5 business days.</div>
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                                    <img class="m_601024298339767108m_-1830953505154100070image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png">
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                                 <h4 style="margin:0;font-size:18px">2. Box up your return</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">
                                                                  Wrap and seal your products in their original packaging, and ensure that all tags are intact.
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                                 <h4 style="margin:0;font-size:18px">3. Hand over your return</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">Hand over the package to our courier partner and they will give you an acknowledgement receipt.</div>
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                                 <h4 style="margin:0;font-size:18px">4. Receive your refund</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">
                                                                  Your products will take 2-3 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.
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                        <h4 style="margin:0;font-size:18px">Here's how your refund works:</h4>
                        <ul style="padding-left:15px">
                            <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
                            <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">Refunds to your Credit Card or Debit Card may take 4-15 business days to process.</li>
                                                        <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.</li>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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