Subject: RE: Delivery
From: Manjit Gurung <[email-masked]>
To: Jessie Caparas <[email-masked]>, Priyanka Rajkumar <[email-masked]>
Cc: Shoemart <[email-masked]>, Sonal Prasad <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shalabh Kaushik <[email-masked]>, Tejasvie Vemuri <[email-masked]>, Rasal Rana <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Abhishek Anand <[email-masked]>, Hamza Hafeez <[email-masked]>
Date: Mon, 5 Aug 2019 05:02:39 +0000

Hi Jessie,

Kindly check & update the same.

Thanks & Regards,

Manjit Gurung
Supervisor – Jebel Ali Warehouse

[SHOEMART logo (002)]
Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Saturday, August 03, 2019 9:43 AM
To: Manjit Gurung <[email-masked]>
Cc: Shoemart <[email-masked]>; Sonal Prasad <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shalabh Kaushik <[email-masked]>; Tejasvie Vemuri <[email-masked]>; Jessie Caparas <[email-masked]>; Rasal Rana <[email-masked]>; [email-masked]; [email-masked]
Subject: RE: Delivery

Dear @Manjit Gurung<mailto:[email-masked]>,

Could we please have urgent update here, not sure if you guys checking CS support emails, mention below case pending  waiting your update and customer keep calling daily  .

Mahmoud

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 28, 2019 11:59 AM
To: Abhishek Anand <[email-masked]<mailto:[email-masked]>>
Cc: Shoemart <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manjit Gurung <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: Delivery

Dear @Abhishek Anand<mailto:[email-masked]>,

Since we are keep looping and forwarding this case without getting any proper reply, please approve manual refund for missing items, as customer keep contact us on daily base .

Mahmoud

From: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 17, 2019 1:06 PM
To: Sonal Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Anand <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rasal Rana <[email-masked]<mailto:[email-masked]>>
Subject: FW: Delivery

Hi Sonal,

Pls advise for the same.

Thanks & Regards,

Manjit Gurung
Supervisor – Jebel Ali Warehouse

[SHOEMART logo (002)]
Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Shoemart <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 17, 2019 10:00 AM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Delivery

External email sender, please take precaution.
Hi Team,

With the reference order id:9750854680, Customer emailed informing he ordered 2 bags but he only received 1 bag.

Can you please check this concern on priority basis.

Your friends,
The Support team.
On Wed, 17 Jul at 6:18 AM , ecomrdc <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

Please send all you Shoemart order query to Manjit Gurung from now onwards.

Regards

Vaibhav Ohri

From: Shoemart [mailto:[email-masked]]
Sent: Tuesday, July 16, 2019 5:59 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Shalabh Kaushik <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Delivery

External email sender, please take precaution.
Hi Shalabh/Tejasvie,

We have not received any response from Shoemart, can you please check on urgent basis & assist?

Your friends.
The Support team.
On Mon, 15 Jul at 4:12 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

With the reference order id:9750854680, Customer emailed informing he ordered 2 bags but he only received 1 bag.According to the tracking number:201907131407107 the state is ready to shipped.

Can you please check this concern.

Your friends,
The Support team.

On Mon, 15 Jul at 4:07 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Hi Bakhtawar,
We apologise for inconvenience caused. We are contacting the relevant department about the missing item. Once we get the response we will contact you.

Thank you for your patience.
​
​
Your friends,
The Support team.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

84059:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Reshipping for Order No. 9750854680-SOR002291985
From: Jessie Caparas <[email-masked]>
To: Priyanka Rajkumar <[email-masked]>, Manjit Gurung <[email-masked]>
Cc: Sonal Prasad <[email-masked]>, Tarun Kumar Jain <[email-masked]>, Tejasvie Vemuri <[email-masked]>, Abhishek Anand <[email-masked]>
Date: Wed, 17 Jul 2019 08:40:20 +0000

Hi Priyanka,

This is to be delivered to Ajman.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Priyanka Rajkumar [mailto:[email-masked]]
Sent: Wednesday, July 17, 2019 12:32 PM
To: Jessie Caparas <[email-masked]>; Manjit Gurung <[email-masked]>
Cc: Sonal Prasad <[email-masked]>; Tarun Kumar Jain <[email-masked]>; Tejasvie Vemuri <[email-masked]>; Abhishek Anand <[email-masked]>
Subject: RE: Reshipping for Order No. 9750854680-SOR002291985

External email sender, please take precaution.

Hi Jessie,

Please note the below update on this order SOR002310421.

Can you please confirm the delivery location for this order. The address details on the order are “Rawdha 2 146 Next To Groceries”. It does not specify the Emirates/City however the location updated by Landmark on this order is for Ajman. Please confirm so we can proceed.

Thanks and Regards,

From: Priyanka Rajkumar [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, July 16, 2019 11:21 AM
To: 'Jessie Caparas'; 'Manjit Gurung'
Cc: 'Sonal Prasad'; 'Tarun Kumar Jain'; 'Tejasvie Vemuri'; 'Abhishek Anand'
Subject: RE: Reshipping for Order No. 9750854680-SOR002291985

Sure I see this is already updated on the order from your end. There is no amount to collect mentioned so driver will not collect any payment anyway.

Once picked, the order will be dispatched for delivery. You can follow-up on the dashboard to check the status.

Let me know if you need any help.

Thanks and Regards,

From: Jessie Caparas [mailto:[email-masked]]
Sent: Tuesday, July 16, 2019 11:13 AM
To: Priyanka Rajkumar; Manjit Gurung
Cc: Sonal Prasad; Tarun Kumar Jain; Tejasvie Vemuri; Abhishek Anand
Subject: RE: Reshipping for Order No. 9750854680-SOR002291985
Importance: High

Hi Priyanka,

Sorry for the confusion – This email for Mr. Khalid with order ID (9750854680) and new tracking ID generated is SOR002310421.

Kindly tell the team that this is already paid and there is no need to collect any payment from the customer.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Priyanka Rajkumar [mailto:[email-masked]]
Sent: Tuesday, July 16, 2019 11:08 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Sonal Prasad <[email-masked]<mailto:[email-masked]>>; Tarun Kumar Jain <[email-masked]<mailto:[email-masked]>>; Tejasvie Vemuri <[email-masked]<mailto:[email-masked]>>; Abhishek Anand <[email-masked]<mailto:[email-masked]>>
Subject: RE: Reshipping for Order No. 9750854680-SOR002291985

External email sender, please take precaution.

Hi Jessie,

I would first like to highlight here, that the LMG order you have share in the subject does not match the Shipa AWB in the subject.

Please note that 9750854680 – belongs to AWB# SOR002294046 – this order was delivered to Mr. Bakhtawar Khalid on 14/7/2019 7:30:30 PM.

Whereas the AWB # SOR002291985 if for the LMG order 9750750145. Below are the details for this order:

The delivery of this order SOR002291985 was attempted July 13th around 2:11pm. The same day on which it was picked from Landmark. When the driver reached the location, delivery was rejected by the customer – as he informed the driver he was no longer interested.

Regarding the new AWB you have shared, which is SOR002310421, please confirm which LMG order it belongs to?

Thanks and Regards,

From: Jessie Caparas [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, July 16, 2019 10:59 AM
To: Manjit Gurung
Cc: Sonal Prasad; Tarun Kumar Jain; Tejasvie Vemuri; Priyanka Rajkumar; Abhishek Anand
Subject: Reshipping for Order No. 9750854680-SOR002291985
Importance: High

Hi Manjit,

As discussed – paste this waybill on the excess item to be shipped.

@Priyanka – kindly tell the team that this is already paid and there is no need to collect any payment from the customer.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>