From: Kavish Sharma <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Sun, 4 Aug 2019 21:27:55 -0700 (MST)

Hi Shahd, 

​ 

​Greetings for the day! 

​ 

Thank you for shopping with us. 

​ 

We are really sorry to know that you have received one item with magnetic security tag. 

This is really not the kind of experience we want you to have with us being our valuable customer. 

​ 

Usually for all online items, we do not encounter such cases where the item received has security tag, this is one of the rare incident that has happened with us, please take this as an exception. 

​ 

To remove the tag you can visit any nearest Babyshop store and they would more than happy to do that for you. 

​ 

We can certainly understand that this would very annoying for you to go visit a store separately for this, however we assure you that such cases won't be happening in near future. 

​ 

​We have already escalated this to our internal team and we will make sure that no customer should have such kind inconvenience going forward. 

​ 

​Again apologies for the inconvenience caused. 

We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you. 

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically. 

Your Friends, 

The Support Team