Subject: New Reply Received - Re: Order confirmed!
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 05 Aug 2019 01:04:05 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: 	Order confirmed!   Ticket comment <div dir="auto">
<div dir="auto">Thanks for your reply, 
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Aug 4, 2019 11:19 AM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">Hi ,<br>
<br>
</div>
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<div>Thank you for contacting us.<br>
<br>
I am sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused. We have forwarded this concern to our relevant department. So once we get the update from our team we will contact you.<br>
<br>
I thank you for your understanding and cooperation. Please let me know if we could be of any further help.<br>
<br>
Your friends,<br>
The Support Team.<br>
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<blockquote>On Sat, 3 Aug at 6:38 PM , dubai uae &lt;[email-masked]&gt; wrote:
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<div>Dear Babyshop team, </div>
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<div dir="auto">  I received my order with damage and I complain through the hotline number. </div>
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<div dir="auto">As they told me to send an email with attachment to approve the damage. </div>
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<div dir="auto">This is not accepted at all from your team to handover the order with this damage .</div>
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<div dir="auto">Need your feedback as soon as possible. <br>
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<div>On Aug 3, 2019 6:04 PM, dubai uae &lt;[email-masked]&gt; wrote:<br>
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<div dir="auto">Dear BabyShop Store Team,
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<div dir="auto">  The attached pictures as a reference to my complain . Need you to change it please. </div>
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<div class="elided-text">On Jul 31, 2019 2:43 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<td align="center" style="color:#1e1e1e;font-size:12px;padding:5px 0;line-height:18px;text-align:right">
Your order number is 9752133957 </td>
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<td style="padding:35px 0 0 5px"><a href="https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="display:inline-block" rel="noreferrer"><img style="border:0;margin:0" alt=" Babyshop logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-babyshop.png" width="160"></a></td>
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<td colspan=" 2" style="padding:15px 0 0 0">Download our apps now</td>
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<a href="https://itunes.apple.com/ae/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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<td align=" right" style="padding:2px 10px 0 0"><a href="https://itunes.apple.com/ae/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer">iPhone</a></td>
<td align=" left" style="padding:2px 0 0 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer">Android</a></td>
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<a href="https://www.babyshopstores.com/ae/en/department/clothing?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Clothing</a>
<a href="https://www.babyshopstores.com/ae/en/department/babygear?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">
Baby Gear</a> <a href="https://www.babyshopstores.com/ae/en/department/nurseryandfeeding?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">
Nursery &amp; Feeding</a> <a href="https://www.babyshopstores.com/ae/en/department/toys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">
Toys</a> <a href="https://www.babyshopstores.com/ae/en/mommys-monday?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">
Offers</a> </td>
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<div style="font-family:'helvetica' , 'arial' , sans-serif;font-size:24px;margin:0;padding:0;text-align:left;font-weight:500;color:#242428;line-height:32px">
Your order has been successfully placed.</div>
<div style="font-family:'helvetica' , 'arial' , sans-serif;font-size:15px;margin:0;padding:10px 0 0 0;line-height:22px;text-align:left;font-weight:normal;color:#000">
Hi khalifa, thanks for shopping with us. <br>
For your reference, your order number is 9752133957 </div>
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Order shipping to<br>
<b>khalifa</b><br>
villa 5<br>
68<br>
Dubai <br>
Mobile: +971 588877771 </div>
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<h4 style="margin:0;font-weight:normal;font-size:14px">Payment Method:</h4>
<div style="margin:0;text-align:left;font-family:'helvetica' , 'arial' , sans-serif;font-size:16px;line-height:25px;color:#242428">
<img src="https://i1.lmsin.net/website_images/ae/emails/icons/logo-visa.png" alt="visa" style="width:100%;max-width:60px;margin:10px 10px 10px 0;display:block;vertical-align:sub">
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<div style="font-size:14px">xxxx xxxx xxxx 1008 <br>
khalifa matar k </div>
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<div style="margin:0;padding:25px 0 15px 0;font-family:'helvetica' , 'arial' , sans-serif;font-size:16px;color:#242428;text-align:left;font-weight:bold">
Order Details </div>
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<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
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<td width="40%" style="padding-left:15px" align="left">
<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
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<td width="30%" align="right" style="padding-right:10px">
<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div>
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<td align="left"><a href="https://www.babyshopstores.com/ae/en/p/161315561?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" rel="noreferrer"><img alt="" src="https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.ssl.cf3.rackcdn.com/161315561-161315561-D18BS121218_01-150.jpg" width="100%" style="padding:20px 0 0 0;max-width:135px">
</a></td>
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<td width="40%" style="padding:15px" align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:#3d4648;font-size:14px;font-family:'helvetica' , 'arial' , sans-serif">
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<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">BABYSHOP
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<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">hauck Reclining Glider Chair
</td>
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<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: Black</td>
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<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Quantity: 1
</td>
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<td width="30%" style="padding:20px 10px 0 0;color:#3d4648;font-weight:600" align="right">
AED 1,399 </td>
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<td width="28%" align="center">
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<td align="left"><a href="https://www.babyshopstores.com/ae/en/p/160757801?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" rel="noreferrer"><img alt="" src="https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.ssl.cf3.rackcdn.com/160757801-160757801-D18BS230718_01-150.jpg" width="100%" style="padding:20px 0 0 0;max-width:135px">
</a></td>
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<td width="40%" style="padding:15px" align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:#3d4648;font-size:14px;font-family:'helvetica' , 'arial' , sans-serif">
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<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">BABYSHOP
</td>
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<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">Juniors Cradle Bed with Canopy
</td>
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<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: Multicolour</td>
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<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Quantity: 1
</td>
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</tbody>
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</td>
<td width="30%" style="padding:20px 10px 0 0;color:#3d4648;font-weight:600" align="right">
AED 824 </td>
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<td align="center" style="padding:10px 0 0 0;border-top:1px solid #eeeeee"></td>
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<td align="center">
<table width="100%" border="0" cellspacing="0" cellpadding="0">
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<td width="45%" style="padding-right:20px">
<table width="100%" align="left" style="vertical-align:top">
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<td colspan="2" width="65%" align="left" style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:12px;color:#333333">
Your BabyShop product should arrive on 03rd August 2019 between 14:00 - 18:00 hours.
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<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333">
Subtotal: </td>
<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
<strong>AED 2,223</strong> </td>
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<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333;width:214px">
Savings: </td>
<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
<strong>- AED 275</strong> </td>
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<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333;width:214px">
BabyShop Standard Ground Shipping: <br>
</td>
<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
<strong>FREE <br>
<br>
</strong>
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<strong>Total</strong> </td>
<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:18px;color:#333333" align="right">
<strong>AED 2,223</strong> </td>
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<td colspan="2" style="font-family:'helvetica' , 'arial' , sans-serif;line-height:20px;font-size:14px;color:#333333;padding-bottom:20px">
Your order could earn you 611 Shukrans. </td>
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Need help? Get in touch</td>
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<a href="mailto:[email-masked]?Body=Contacted" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer"><img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a>
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<div style="margin:0;padding:0;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<a href="https://www.facebook.com/BabyshopArabia" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer"><img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a>
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<strong>Connect with us</strong> on your favourite social network.</div>
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<a href="https://twitter.com/babyshoparabia" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer"><img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
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<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are
<strong>@babyshoparabia</strong>.</div>
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<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
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<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800-BABYSHOP (800-22297467).</strong>
<br>
7 days a week, 24 hours a day</div>
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<td align="left"><span style="font-size:11px;color:#848483">© 2019 Retail World Limited
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<td style="text-align:right;width:100%" align="right"><span style="font-size:11px;color:#848483"><a href="https://www.babyshopstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer">Privacy
 Policy</a>  | <a href="https://www.babyshopstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer">
Terms &amp; Conditions</a> </span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/110140