Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 03 Aug 2019 08:54:27 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Okey then just inform me how to change d item that i hav purchased.<div dir="auto">Cuz i dnt need a receipt for my own u u can get dem changed by bar code then i hav no issues . &amp; it would b vry kind of u</div>
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<div>On Tue, 30 Jul 2019, 17:12 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Syed,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We would like to inform you that from our side its not possible to provide you the duplicate receipt as you have purchased the items from the store.</div>
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<div dir="ltr">Please let us know if we can be of any further assistance.<br><br>Your friends,</div>
<div dir="ltr">The Support Team.</div>
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            <blockquote class="m_-5704276725853143673freshdesk_quote">
              On
              Tue, 30 Jul at 12:39 AM
              <span class="m_-5704276725853143673separator">,  Syed HaSaN &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="auto">No i have purchased the stuff from the shop not online n now i hav lost my receipt.. i need a copy f the same can u guys provide a duplicate one?<div dir="auto"><br></div>
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<div>On Sun, 28 Jul 2019, 15:01 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Syed,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<div dir="ltr">In the meantime, an exchange is not available at <a href="http://www.babyshop.com" rel="noreferrer" target="_blank">www.babyshop.com</a>. You can return online purchases through the below three channels:<br><br>·You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Babyshop) store across the UAE.<br><br>Here’s what you need to do.<br><br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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            <blockquote class="m_-5704276725853143673m_406167157336854428freshdesk_quote">
              On
              Sun, 28 Jul at 11:43 AM
              <span class="m_-5704276725853143673m_406167157336854428separator">,  Syed HaSaN &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div>Lost receipt,, how can i exchange my stuff??</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/100881