Subject: New Reply Received - Complain
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 27 Jul 2019 12:09:51 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Complain  Ticket comment <div><div dir="auto">Hi any updates about my order?</div></div>
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<div>On Wed, 24 Jul 2019 at 2:41 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sally,</div>
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<div dir="ltr">Thank you for contacting us with your concern.</div>
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<div dir="ltr">We truly apologise for the inconvenience caused. As your order was partially cancelled you will going to receive 1 product which is Printed Long Sleeves T-Shirt with Jog Pants. </div>
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<div dir="ltr">So we have initiated the refund for rest amount which is SAR 131.75 on you visa card.</div>
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<div dir="ltr">​Your friends,</div>
<div dir="ltr">The Support team.</div>
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              On
              Wed, 24 Jul at  2:41 PM
              <span class="m_-7435072286150640307separator">,  Sally Aldin &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div><div dir="auto">I still not satisfied about your answer you put some sale items in your app and I already ordered it then I paid money so why i have to accept it has been canceled after three or four days then i had to wait for my refund however this is not an acceptable excuse, now there is one of my order you didn’t cancel or refund the  money total i paid was 153 the refund you inform me was 131,75 so one of my order already i can receive from the brunch or what ?<div></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzAzNTc0NjY5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sb4y-mKipbDCQ4BOm6Me9VqlLNwkcO1nf8zLumXskmY" style="max-width:100%"></div> </div></div>
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<div>On Tue, 23 Jul 2019 at 2:00 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sally,<br><br>Thank you for contacting us.<br><br>We apologise for the inconvenience caused. Before shipping the order we always run quality check on the items. While processing your order it was found your items were not in saleable condition. Therefore, we had partially cancelled your order.</div>
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<div dir="ltr">Note : The refund of SAR 131.75 will be initiated on you visa card within 4-15 business days, depending on your bank.<br><br>Once again, sincere apologies and thank you for your patience.<br><br>Feel free to get in touch with us for further assistance.</div>
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<br>Your friends,<br>The Support teams.<br>
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              On
              Tue, 23 Jul at  5:18 AM
              <span class="m_-7435072286150640307m_2665306119698841536separator">,  Sally Aldin &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div dir="auto">How you cancel my order after three days with non request from my side this is unprofessional  and seems as you just cheated on me for online offer that you can’t give to me super disrespectful to me and waste of my time <span style="color:rgb(36,36,40);font-family:Helvetica,Arial,sans-serif;font-size:1.5rem;text-align:right;word-spacing:1px">نأسف لإلغاء جزء من طلبك.</span>
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<span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;text-align:right;word-spacing:1px">مرحبًا Sally Aldin، تم إلغاء المنتجات التالية من رقم الطلب </span><span style="font-family:Helvetica,Arial,sans-serif;text-align:right;word-spacing:1px;color:rgb(0,185,229)"><a href="https://www.maxfashion.com/sa/ar/my-account/order/6439680302?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_partial_cancellation_CREDIT_CARD_SA_ar" style="color:rgb(0,185,229);text-decoration:none;font-size:1rem" rel="noreferrer" target="_blank">6439680302</a></span><span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;text-align:right;word-spacing:1px">.	</span><br style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;text-align:right;word-spacing:1px"><span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;text-align:right;word-spacing:1px">قيمة مرتجعاتك في طريقها إليك، من المفترض ألا يستغرق الأمر أكثر من 14 يومًا بناء على إجراءات البنك التابع له.</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/94467