Subject: New Reply Received - Complaint - Order No. 9750432563
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Jul 2019 04:00:36 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Complaint - Order No. 9750432563  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Support Team,</div>
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<div class="MsoNormal">Yes please I want to return that product and get back my money. Please let me know what I have to do. Thanks for your kind support, very much appreciated.</div>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, July 22, 2019 6:05 PM<br>
<b>To:</b> Younis, Imran &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Complaint - Order No. 9750432563</div>
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<div class="MsoNormal">Sent by an external sender</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Younis,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​Thank you for contacting us with your concern.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologise for the inconvenience caused. We would like to inform you that you can return the product and we will process the refund.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>So please revert us back and confirm, if you want us to raise a return request or not.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your understanding and patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support team.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 22 Jul at 1:34 PM
<span class="separator">, Babyshop &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Younis,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​I am sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused. We are going to forward your concern to our relevant
 department. Once we get the update we will contact you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your understanding and cooperation. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support team.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 22 Jul at 11:11 AM
<span class="separator">, Younis, Imran &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Sir/Madam,</span></div>
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<div class="MsoNormal" style="line-height:150%"><span style='font-size:10.5pt;line-height:150%;font-family:"Segoe UI",sans-serif'>With very sadness and disappointments I am writing that e-mail. A few days ago we had order one “Juniors Flute Baby Swing “ via online
 offer and paid AED. 188. After few days on dated. 12 July 2019 baby shop representative delivered and fix the product. That time swing was working fine.   </span></div>
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<div class="MsoNormal" style="line-height:150%"><span style='font-size:10.5pt;line-height:150%;font-family:"Segoe UI",sans-serif'>But next day swing was not working fine and as per the below Instructions mentioned on the invoice we bring the “Swing” to near Baby
 Shop. When we bring that swing to the counter, the staff said sorry we can not do anything because item is not showing in our system.?
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<div class="MsoNormal" style="line-height:150%"><span style='font-size:10.5pt;line-height:150%;font-family:"Segoe UI",sans-serif'>One of the staff member call the customer care (800-22297467) and inform them about the issue of the swing. 1<sup>st</sup> they given
 compliant number (9750432563) and said “that our courier partner will get in touch with you soon to arrange a pick-up” But on the next moment customer care representative inform to baby shop staff member that this item is not returnable and close the phone.
 And when we ask staff the reason, they said “sorry sir they said item is not returnable”. That time I get angry because on the invoice it is clearly mentioned that
<b><u>“if we found any issue we can returned within 14 days”.</u></b> </span></div>
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<div class="MsoNormal" style="line-height:150%"><span style='font-size:10.5pt;line-height:150%;font-family:"Segoe UI",sans-serif'>After that I my self-try to contact customer care (800-22297467) and inform them the same issue and on the same time they said we
 can returned that product to baby shop and can get the other one in exchange. But when customer care representative communicate with baby shop staff members he returned back to us and said sorry we cannot exchange that product.?</span></div>
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<div class="MsoNormal" style="line-height:150%"><span style='font-size:10.5pt;line-height:150%;font-family:"Segoe UI",sans-serif'>Really I feel very much guilty and had much irritation and came back to home with same damaged (Not working Swing) and decided that
 will not purchase any product from the Baby Shop because of bad services &amp; return hiding policy.
<b><span style="color:red">Now after passing of 7 days so far no body contact us in regards of our complaint even.
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'>Regards,</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>93390:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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