Subject: 21715464, Spain vs Sweden - Euro 2020 Qualifying, 10/06/2019 20:00, Estadio Santiago Bernabeu, Madrid, ES, Fan seller, issue with payments
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Cytlali Monroy <[email-masked]>
Date: Thu, 27 Jun 2019 16:15:19 -0700 (MST)

Hi Rebecca, 

With the reference TID:21715464, Seller emailed chasing for payment and in the payment diagnostics the state is Untick 'Stop Payment' in Users Main Tab -> User Sub Tab. 

Previously agent escalated the case to payments but payment team returns and asking to contact Fraud or Spec Ops to know the reason of why seller has the payment stopped. 

Can you please assist me here with this case. 

Kind Regards, 
Seeta 

From: "Cytlali Monroy" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 28 June, 2019 01:04:16 
Subject: 21715464, Spain vs Sweden - Euro 2020 Qualifying, 10/06/2019 20:00, Estadio Santiago Bernabeu, Madrid, ES, Fan seller, issue with payments 

Hi Seeta 

The seller was unable to be paid as there was an error in processing payments for the TID 21715464, in the payment diagnostic appears the following: The seller is not allowed to be paid because we need to Untick 'Stop Payment' in Users Main Tab -> User Sub Tab. 

The previous agent escalated the case to payment team however payment team came back stating we should ask TL to contact Fraud or Spec Ops to know the reason of why seller has the payments stopped 

Can you please pass it on the relevant team please 

Kind regards 
Cytlali