Subject: Event ID : 3463423 – Event Name: Jess Glynne - Live In The Wyldes – 06/07/2019 – 16:00 – The Wyldes, Cornwall/ GB
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Rakesh Dubey <[email-masked]>
Date: Thu, 27 Jun 2019 15:26:00 -0700 (MST)

Hi Rebecca, 

With the reference TID:Buyer called asking for refund as the event got cancelled. Online investigation also shows that the event is cancelled. 

Link to the event website: 

https://www.intothewyldes.com/jess-glynne 

Link to a website confirming the cancellation / postponement / venue changes: 

https://www.intothewyldes.com/news/2019/6/27/jess-glynne-cancelled 

Can you check this with EDM. 

Kind Regards, 
Seeta 

From: "Rakesh Dubey" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 28 June, 2019 03:20:12 
Subject: Event ID : 3463423 – Event Name: Jess Glynne - Live In The Wyldes – 06/07/2019 – 16:00 – The Wyldes, Cornwall/ GB 

Hi Seeta, 

Buyer is chasing for update saying that she has checked on internet that event has been cancelled now and she is asking when she will get refund. I informed her that we have not received any official confirmation yet. Once we have any information, we will contact the buyer and provide an update. 

The banner on Event tab is showing postponed -TID : 20928848 

I tried to find some more information about this event and below are the findings: 

Information on Cancelled Event: 
Unfortunately this event has been cancelled, we are as gutted as you are. Please read our full statement and refund information [ https://www.intothewyldes.com/news/2019/6/27/jess-glynne-cancelled | HERE ] . 
JESS GLYNNE 
AT LIVE IN THE WYLDES 
Special guests to be announced soon 
6 JULY 2019 / BUDE CORNWALL 

Link to the event website: 

[ https://www.intothewyldes.com/jess-glynne | https://www.intothewyldes.com/jess-glynne ] 

Link to a website confirming the cancellation / postponement / venue changes: 

[ https://www.intothewyldes.com/news/2019/6/27/jess-glynne-cancelled | https://www.intothewyldes.com/news/2019/6/27/jess-glynne-cancelled ] 

Please help! 

Regards 
Rakesh