Subject: 22103263, Elton John, 26/06/2019 21:00, WiZink Center (Palacio de Deportes), Madrid, ES, Fan Seller, duplicated tickets
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Cytlali Monroy <[email-masked]>
Date: Wed, 26 Jun 2019 14:28:47 -0700 (MST)

Hi Rebecca, 

With reference to the above TID:22103263, Seller emailed us the POP after given deadline. But seller also purchased tickets from us under TID: 17313198 and seller sold tickets from different account. 

Seller sold the tickets in 2 different transaction which is 22103263/22205973. Because of this we have asked seller to provide us POP as the tickets were duplicate in 22103263/22205973/ 17313198 TID'S. 

Now under TID : 22205973 we have offered buyer replacement tickets and buyer denied the offer so the agent escalate to payments for refund buyer,refund team comes back and asking for TL approval, under TID :22103263 we have informed buyer to download the tickets. 

So can you please confirm me here whether the seller will be charged or not? 

Kind Regards, 
Seeta 

From: "Cytlali Monroy" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 26 June, 2019 01:43:45 
Subject: 22103263, Elton John, 26/06/2019 21:00, WiZink Center (Palacio de Deportes), Madrid, ES, Fan Seller, duplicated tickets 

Hi Seeta 

Seller was asked to provide proof of purchase by 24/06/2019 23:00 GMT but she sent the proof 1 day after. Checked the other transaction where the tickets were duplicated and checked the POP provided by the seller. Found out buyer on transaction 17313198 is the same seller on transaction 22103263 and that is the reason the tickets are duplicated in both transactions. The buyer on transaction 17313198 has the same surname as the seller on transaction 22103263, as well the proof of purchase seller provided on transaction 22103263 has the details of the buyer on transaction 17313198. So it seems buyer on transaction 17313198 selled the tickets under another user on the transaction 22103263 but both are the same person. 

Could you please pass it on the relevant team to record success 

Thank you for your consideration 

Kind regards 
Cytlali