Subject: Re: 22353715 - Pink - 29/06/2019 17:00 - Pending sub - buyer UK
From: Seeta Seeta <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Eimear Slijepcevic <[email-masked]>, Artur Himich <[email-masked]>
Date: Wed, 26 Jun 2019 10:48:05 -0700 (MST)

Hi Brian, 

I have reviewed the case with agent and have provided the feedback. 

Next time the agent will be more attentive. 

Regards, 
Seeta 

From: "Brian Sexton" <[email-masked]> 
To: "Robert Cosgrove" <[email-masked]>, "Eimear Slijepcevic" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Artur Himich" <[email-masked]> 
Sent: Wednesday, 26 June, 2019 17:52:11 
Subject: RE: 22353715 - Pink - 29/06/2019 17:00 - Pending sub - buyer UK 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] , 

Can you please review this with Himanshu Manral; he resent an alternate offer email to a buyer even though he is not supposed to do that. 

He should not have resent that email. He should just have flagged it to you so you could ask us to inform the sub team agent. 

A reminder for this was recently added to the OLS; “REMINDER - Offering Substitution/Replacement Tickets.” 

If he claims to have read and understood that comms then he shouldn’t be making this mistake. 

Kind regards, 

Brian 

From: Robert Cosgrove 
Sent: Wednesday 26 June 2019 13:05 
To: Eimear Slijepcevic <[email-masked]>; Brian Sexton <[email-masked]> 
Cc: Artur Himich <[email-masked]> 
Subject: RE: 22353715 - Pink - 29/06/2019 17:00 - Pending sub - buyer UK 

[ mailto:[email-masked] | @Brian Sexton ] - Please advise why this agent does not understand the current process? 

Thanks 

Robert 

From: Eimear Slijepcevic 
Sent: Wednesday 26 June 2019 12:53 
To: Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Artur Himich < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: 22353715 - Pink - 29/06/2019 17:00 - Pending sub - buyer UK 

Hey Rob, 

Can you check in with leads. There was a process update on OLS on this last week. 

Thanks, 

Eimear 

From: Artur Himich 
Sent: Wednesday 26 June 2019 12:46 
To: Agata Domanska < [ mailto:[email-masked] | [email-masked] ] >; Eimear Slijepcevic < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shanice McNally < [ mailto:[email-masked] | [email-masked] ] >; Maria Alemany < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 22353715 - Pink - 29/06/2019 17:00 - Pending sub - buyer UK 

[ mailto:[email-masked] | @Eimear Slijepcevic ] Outsorcing CF confirming PS offers. Offer no longer available. 

From: Agata Domanska 
Sent: 26 June 2019 09:11 
To: Artur Himich < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shanice McNally < [ mailto:[email-masked] | [email-masked] ] >; Maria Alemany < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 22353715 - Pink - 29/06/2019 17:00 - Pending sub - buyer UK 

Also, this order was reassigned over night, and was then not actioned by the agent assigned. There is listing notes on this order so there is no way that an alt link could be sent. The buyer has responded accepting the offer and this has not been actioned. 

Kind regards, 

Agata 

PS Team 

Team Lead Artur Himich 

From: Agata Domanska 
Sent: 26 June 2019 09:08:42 
To: Artur Himich 
Cc: Shanice McNally; Maria Alemany 
Subject: 22353715 - Pink - 29/06/2019 17:00 - Pending sub - buyer UK 

Hi Artur, 

Can you please flag this with outsourcing? Agent confirmed PS offer to buyer, tickets are no longer available. 

Kind regards, 

Agata 

PS Team 

Team Lead Artur Himich