Subject: 18426033- George Ezra- 21/06/2019 17:00- Power Seller Broker UK- Buyer says that she could not go the event as name on the ticket was different from the person delivered tickets
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Sunny Mundriya <[email-masked]>
Date: Tue, 25 Jun 2019 18:42:10 -0700 (MST)

Hi Julia, 

WIth the reference TID:18426033, As you have informed that we needs to check whether buyer attend the event or not and buyer informed that she didn't attend the event,as the person who hand over the tickets he directly informed that he will not accompanied her to event. 

Could you please confirm if buyer is entitled for refund or not? 

Kind Regards, 
Seeta 

From: "Sunny Mundriya" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 26 June, 2019 06:52:27 
Subject: 18426033- George Ezra- 21/06/2019 17:00- Power Seller Broker UK- Buyer says that she could not go the event as name on the ticket was different from the person delivered tickets 

Hi Seeta, 

With reference to TID: 18426033, buyer emailed that he could not attend the event as it was Walked In event and person who delivered the tickets said that he will not be able accompany the buyer to the event as his name was not on the ticket. Buyer was contacted by an individual named David Oakes, from a number that differed from we provided, and was required to meet him in Middle Abbey Street, Dublin, not at Malahide Castle, where the George Ezra concert was to take place. David Oakes confirmed to me he would not accompany the buyer into the venue. Even if he had accompanied the buyer, access would have been refused because name on the ticket was "Colm Byrne". Buyer did not try to use the tickets as it was Walked In event. Buyer has sent proof of tickets as we asked previously. 

Can you please advise the further action. 

Kind regards 
Sunny 

From: "India Inbox" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Sunny Mundriya" <[email-masked]> 
Sent: Monday, June 24, 2019 10:41:13 AM 
Subject: Re: 18426033- George Ezra- 21/06/2019 17:00- Power Seller Broker UK- Buyer says that she could not go the event as name on the ticket was different from the person delivered tickets 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] 

Could you please advise agent to check with buyer if they tried to use the tickets and if they can please provide a proof of the tickets. 

    * seller was advised to personalise tickets 8 month ago 
    * seller was also informed he needs to walk in buyer 

Kind regards, 

Julia 

From: Seeta Seeta <[email-masked]> 
Sent: 24 June 2019 01:00 
To: India Inbox 
Cc: Sunny Mundriya 
Subject: 18426033- George Ezra- 21/06/2019 17:00- Power Seller Broker UK- Buyer says that she could not go the event as name on the ticket was different from the person delivered tickets 
Hi There, 

With the reference TID:18426033, Buyer emailed stating he didn't attend the event as the event was walk-in event. One person called him and asked him to meet up, So after meeting with that person he handover the tickets and informed buyer that he will not going to accompanied with him at the event as his name is also not on the tickets. 

So due to all this situation buyer claims he didn't attend the event. 

Could you please help me here with this case. 

Kind Regards, 
Seeta 

From: "Sunny Mundriya" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 24 June, 2019 06:18:49 
Subject: 18426033- George Ezra- 21/06/2019 17:00- Power Seller Broker UK- Buyer says that she could not go the event as name on the ticket was different from the person delivered tickets 

Hi Seeta, 

With reference to TID: 18426033, buyer emailed that he could not attend the event as it was Walked In event and person who delivered the tickets said that he will not be able accompany the buyer to the event as his name was not on the ticket. Buyer was contacted by an individual named David Oakes, from a number that differed from we provided, and was required to meet him in Middle Abbey Street, Dublin, not at Malahide Castle, where the George Ezra concert was to take place. David Oakes confirmed to me he would not accompany the buyer into the venue. Even if he had accompanied the buyer, access would have been refused because name on the ticket was "Colm Byrne". 

May you please advise what action to take. 

Regards 
Sunny