Subject: TID 22123399, Event:The Rolling Stones, Event Date: 25/06/2019,Soldier Field, Chicago, US , Seller type: Broker US, Issue: Buyer didn't find his ticket on ticket master
From: Seeta Seeta <[email-masked]>
To: Sumit Gangwar <[email-masked]>
Cc: Aditi Bhadoria <[email-masked]>
Date: Tue, 25 Jun 2019 09:35:13 -0700 (MST)

Hi Sumit, 

Please take ownership of the case. 

Kind Regards, 
Seeta 

From: "Aditi Bhadoria" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Sankarshan Rajan" <[email-masked]>, "Shiv Kumar" <[email-masked]> 
Sent: Tuesday, 25 June, 2019 19:15:07 
Subject: Fwd: TID 22123399, Event:The Rolling Stones, Event Date: 25/06/2019,Soldier Field, Chicago, US , Seller type: Broker US, Issue: Buyer didn't find his ticket on ticket master 

Hi Seeta, 

In this case buyer is claiming that they have not received tickets in ticketmaster account and event is in 11 hours. 
Can you please reassign this case to any night shift agent to call buyer for basic troubleshooting as buyer is from US and if buyer could not find tickets they need to flag it to you further. 

Regards 
Aditi 

From: "Shiv Kumar" <[email-masked]> 
To: "Aditi Bhadoria" <[email-masked]> 
Sent: Tuesday, 25 June, 2019 18:54:37 
Subject: TID 22123399, Event:The Rolling Stones, Event Date: 25/06/2019,Soldier Field, Chicago, US , Seller type: Broker US, Issue: Buyer didn't find his ticket on ticket master 

Hi Aditi, 

In this case buyer is asking when he will receive the tickets he choose option Mobile ticket master but he already has checked his account still nothing is showing in his Ticketmaster app. 
So kindly assin a call back for the buyer to troubleshoot the problem on call 

With Regards 
Shiv Kumar