Subject: Call Queue Viewer access for IN TLs
From: Seeta Seeta <[email-masked]>
To: viraat <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Sat, 22 Jun 2019 11:12:57 -0700 (MST)

Hi Viraat, 

Thank you so much for the update regarding the password and yes i am able to login now. 

Regards, 
Seeta 

From: "Brian Sexton" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Friday, 21 June, 2019 15:35:36 
Subject: FW: Call Queue Viewer access for IN TLs 

FYI 

From: Aine Barry 
Sent: Friday 21 June 2019 10:21 
To: Brian Sexton <[email-masked]>; [email-masked]; Customer Service Tech Team <[email-masked]> 
Subject: Re: Call Queue Viewer access for IN TLs 

Hi Brian, 

I sent them new passwords which I emailed directly to the email addresses cc'ed in the original mail. Please make sure they update their passwords and let us know if there are further issues. 

Kind regards, 

Aine 

From: Brian Sexton 
Sent: 21 June 2019 09:58 
To: Aine Barry; [ mailto:[email-masked] | [email-masked] ] ; Customer Service Tech Team 
Subject: RE: Call Queue Viewer access for IN TLs 

Hi Aine, 

They don’t have passwords, the passwords would have been sent to their @viagogo.com email addresses which they don’t have access to. 

Could you please reset their Queue Viewer passwords? 

Kind regards, 

Brian 

From: Aine Barry 
Sent: Tuesday 18 June 2019 12:47 
To: [ mailto:[email-masked] | [email-masked] ] ; Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Customer Service Tech Team < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Call Queue Viewer access for IN TLs 

Hi all, 

They should now have queue viewer permissions. Let us know if they have any issues accessing it. 

Kind regards, 

Aine 

From: [ mailto:[email-masked] | [email-masked] ] 
Sent: 18 June 2019 09:33 
To: Brian Sexton; [ mailto:[email-masked] | [email-masked] ] ; Customer Service Tech Team 
Subject: RE: Call Queue Viewer access for IN TLs 

[ mailto:[email-masked] | @Customer Service Tech Team ] could you help with the queue viewer permissions here please 

Seeta.Seeta 

Rajat.Bhardwaj 

John 

From: Brian Sexton 
Sent: 17 June 2019 17:45 
To: [ mailto:[email-masked] | [email-masked] ] 
Subject: Call Queue Viewer access for IN TLs 

Hi, 

Could two recently appointed TLs in India please be granted access to the Call Queue Viewer; 

Seeta.Seeta 

Rajat.Bhardwaj 

Kind regards, 

Brian 

From: Virat Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 17 June 2019 17:37 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Rajat Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Call Tracker Status 

Hi, 

Can you please request call tracker credentials for the below mentioned team leads : 

Seeta.Seeta 

Rajat.Bharadwaj 

Kind regards, 

	

Viraat Joshi 
Account Manager 

Live Salesman 
[ https://protect-eu.mimecast.com/s/KJ-nCxnNpIJp9nKfvrZ9p?domain=livesalesman.com | www.livesalesman.com ] 

Mobile: +91 96436 05600 
Skype : live:virat_60