Subject: RE: Order not delivered
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Landmark Escalation Level 2 <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Dec 2020 10:12:19 +0000

@Landmark Escalation Level 2<mailto:[email-masked]> please share the POD asap for tracking ID SD000489964

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 19, 2020 7:17 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Order not delivered
Importance: High

External email sender, please take precaution.
Hi Team,

Would like to ifnorm you that the order status has been updated as delivered on Hybris but according to Tracking Id it's showing return to WH, Requesting you to assist us in the below case on urgent basis.

Regards
Shakeeb
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 December, 2020 16:20:54
Subject: Order not delivered

Hi Team,

Problem Statement: What is the issue (Order not delivered)
Order Date : 19/11/2020

Order ID: 6244408281
Tracking ID: SD000489964

Assistance Required: Need Urgent Delivery

Issue Description: As per the hybris the order status is delivered and as per Shipa tracking details the order status is Package Returned  05/12/2020  however customer claims that he did not receive the order .
kindly assist to resolve the case.

Regards,
Shafeeque

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