Subject: Re: Refund Issue / 9799072937
From: Apoorv Joshi <[email-masked]>
To: Poorvi Chopra <[email-masked]>, Punit Darji <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Hiren Sadhwani <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 19 Dec 2020 05:28:59 -0700 (MST)

Hi Team, 

The case is pending with us since 2 months and customer is chasing us for the refund receipt so help us to close this case as soon as possible. 

Thanks for your help! 

Regards 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Hiren Sadhwani" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Poorvi Chopra" <[email-masked]>, "Punit Darji" <[email-masked]>, "Vrunda Raithatha" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 11:57:01 
Subject: Re: Refund Issue / 9799072937 

Hi Team, 

Please assist and advise on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Hiren Sadhwani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Poorvi Chopra" <[email-masked]>, "Punit Darji" <[email-masked]>, "Vrunda Raithatha" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Monday, 14 December, 2020 12:37:52 
Subject: Re: Refund Issue / 9799072937 

HI Team, 

Please arrange the refund receipt as customer is chasing us. 

Thanks for your help! 

Regards 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Hiren Sadhwani" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Poorvi Chopra" <[email-masked]>, "Punit Darji" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Vrunda Raithatha" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 10 December, 2020 16:14:07 
Subject: Re: Refund Issue / 9799072937 

Hi Hiren, 

Thanks for your help. 

Requesting you to kindly assist us to get the refund receipt as the customer is constantly chasing us for the same. 

Regards, 
Apoorv 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 2, 2020 12:48:13 PM 
Subject: Refund Issue / 9799072937 

Hi Team, 

As we have checked the amount has refunded in the customer's bank account. However, customer inform us that he did not received the refund so we have escalated to the Hiren for the transaction receipt but still we have not received the transaction receipt. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Aug 24, 2020 

Order ID: 9799072937 

Tracking ID: RP0913001591 

Bank Account Number: 0242300495001 

Amount - AED 217.8 

Ticket number - 1600079 

We are looking forward to your reply. 

Regards 

Rehan 

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