Subject: RE: Refund check// 6607394471
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Sankar T <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 18 Dec 2020 09:10:18 +0000

@Sankar T<mailto:[email-masked]>

Are you able to help with this concern?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, December 16, 2020 5:28 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund check// 6607394471
Importance: High

External email sender, please take precaution.
Hi Jessie,

Please note the Jira ticket ID; REL-129983, for your information they replied us that Since this is a SADAD payment, please check with the finance team.
This order has been cancelled and is older than 6 months. Hence, deleted from cockpit.

Please advice us on the below.

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 October, 2020 13:02:11
Subject: RE: Refund check// 6607394471

Hi Fauzan,

Can you raise a JIRA ticket for us to get details about this order?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 4:43 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund check// 6607394471

External email sender, please take precaution.
Hi Team,

With reference to order #6607394471
Order Date: 22 March 2018

The has been cancelled and customer claiming the he has not recived the refund, We cannot find the order in hybris. Kindly check and assist us.

Regards,
Fauzan
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 12:04:21 AM
Subject: Refund check// 6607394471

Hi Team,

The customer emailed us, he claimed the order# 6607394471 placed on 22 March 2018 has been cancelled and the refund has not processed for the paid order.
We have checked and the order ID is not found in our records.
Please check this issue and update us.

Regards,
Algaily.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com