Subject: Re: Wrong items returned - 6218544529
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Dec 2020 23:22:16 -0700 (MST)

Hi Jessie, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "asjad hussain" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Tuesday, 15 December, 2020 17:53:43 
Subject: Re: Wrong items returned - 6218544529 

Hi Team, 

Kindly assist to resolve the case. 

Regards 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Monday, November 30, 2020 3:46:02 PM 
Subject: Wrong items returned - 6218544529 

Hi Team, 

With reference to the order number: 6218544529 

Customer is reporting that they returned wrong items from a different brand in this order and want us to return them back to the customer. Please find attached the images of what the customer sent to us. As per the order details on hybris there is a Good will for the items returned in this order and hence unable to check the tracking under which the customer returned the items. 

Please assist in checking with warehouse if they have received the wrong items and if so, please assist in returning them to the customer. 

Thank you for your help! 

Regards, 
Apoorv