Subject: Re: Late Collection #6238222609
From: Samer Salmeh <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 17 Dec 2020 03:04:49 -0700 (MST)

Hi Seeta, 

As your request we create a new AWB then escalated to Aramex, and they replay "Please provide collection reference", in this case we can not able to create a new collection reference so in same ticket we can create only one reference. 

AWB: 46391530010 

Please check and advise. 

Regards, 
Samer 

From: "Seeta Seeta" <[email-masked]> 
To: "Samer Salmeh" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 18:13:57 
Subject: Re: Late Collection #6238222609 

Hi Samer, 

The collection is showing cancelled, so create a new RMA then escalate the case to us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 17:37:09 
Subject: Late Collection #6238222609 

Hi Team, 

Problem Statement: Late Collection 
Order Date : Nov 2, 2020 
Order ID: 6238222609 
Ticket ID: 1712023 
Tracking ID: 46377466494 
Collection reference: L05D2F0 
Customer address: Dammam - Al Salam District - Al Azdi Street - 7912 
Customer phone: 966 532179688 
Assistance Required: Need Urgent Collection 

Issue Description: The customer waiting for collection from 06/11/2020 , and we have escalated to Aramex many times but till now the items not collected from the customer. 

Regards, 
Samer.