Subject: Order Delay/Partial cancellation - 6241423458
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: ArishLaila <[email-masked]>, Seeta Seeta <[email-masked]>, sree adhikessavan <[email-masked]>, Suvadeep Saha <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Thu, 17 Dec 2020 01:09:20 -0700 (MST)

Hi Team, 

With reference to the order number: 6241423458 

Please assist in cancellation of the following item: 162546444, order pending since Nov 11, 2020 and customer no longer wish to receive the same. Partial cancellation option is coming greyed out. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "ArishLaila" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 13, 2020 12:35:33 PM 
Subject: Late Shipping / cancel 

Hi Team, 

The below order is pending from 12/11/2020 out of 3 items 2 items are out of stock , either ship or cancel the order as customer is chasing us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "ArishLaila" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 28 November, 2020 12:45:37 
Subject: Late Shipping 

Problem Statement: What is the issue (Late Shipping) Warehouse 

Order Date : 12/11/2020 

Order ID: 6241423458 
Tracking ID: NA 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 12/11/2020 and till now he has not received the order. As per the hybris the order consignment is not there and out of 3 items 2 items are partially cancelled. 

Customer is chasing us for his order so we request you to expedite the delivery date as customer is a with us since 2018. 

Thanks & Regards, 
Seeta Kunwar