Subject: Media attachment restrictions on Facebook DMs
From: "Deb from Freshworks" <[email-masked]>
To: "Seeta Kunwar" <[email-masked]>
Date: Wed, 16 Dec 2020 11:39:17 +0000 (UTC)

Facebook has placed restrictions on its usage of the Messenger API effective from December 16th, 2020 Hello there, Due to their efforts to comply with Europe’s privacy guidelines, Facebook has placed restrictions on its usage of the Messenger API effective from today (December 16th, 2020). This email is to inform you that these changes will also impact the way Facebook DMs are handled within Freshdesk, Freshchat and Freddy AI. Who will be affected by this API change? These API changes will impact all 27 European Union countries and Norway, Iceland, Liechtenstein, and the United Kingdom. Even if your Facebook page isn’t located in the EU, you might still be affected. You will be affected by these changes if Your Facebook page is located within the affected EU + four countries: One or more of your Facebook admins is located within one of the EU + four countries. Your customers are in the EU + four countries. Refer to the below links to know more about how these changes will affect your Facebook DMs. How will this impact Freshdesk customers? How will this impact Freshchat customers? How will this impact Freddy AI customers? Please respond to this email if you have any questions. Regards, Deb Product Manager, Freshworks Message sent by Freshworks Inc at 2950 S. Delaware Street, Suite 201,,San Mateo, California, United States of America. Don't want to receive emails from us? Manage your email preferences here. Powered by Freshworks