Subject: RE: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 15 Dec 2020 15:34:03 +0000

@Apoorv Joshi<mailto:[email-masked]> Approval is awaited from concept. Seeta has shared this already earlier today.

Once approved you can proceed with manual refund. We cannot do much without approval.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 15, 2020 6:49 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389

External email sender, please take precaution.
Hi Team,

Please assist on the below case, customer is threatening for DED.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 2:48:38 PM
Subject: Re: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389

Hi Sachin,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 December, 2020 14:45:29
Subject: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389

Hi Team,

Problem Statement: Missing item/refund approval

Case id - 1836389

Order Date: 2/12/2020
Delivery Date: 7/12/2020
Order ID: 9619614387
Tracking ID: FP120320001253

Missing item details
Item name: 161779586 - - Giggles Globefix Car Seat
Refund Value: AED ​​345.60
Missing Quantity - 1
​
Total order value: AED 702.90

Issue description: The customer has reported to us that he has received only one item (161779586 - - Giggles Globefix Car Seat) however he has placed the order in quantity 2.

Case history: The customer has came to us with the issue on 5/12/2020 and we have raised the child ticket# 1844981 to confirm the with the warehouse and as per them we have shipped both 2 items.

Customer history: The customer has been shopping with us since 1/15/2019 and have complete 5 order till now as a guest user.

Assistance Required: Case pending since 6/12/2020 kindly provide the refund approval so that we can close the case asap.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com