Subject: FW: Need assistance - 1803990
From: Mohd Imran <[email-masked]>
To: Max Fashion Salalah <[email-masked]>, Lloyd Rudolph Maistry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 15 Dec 2020 12:27:09 +0000

Hi @Max Fashion Salalah<mailto:[email-masked]> @Lloyd Rudolph Maistry<mailto:[email-masked]>,

Please help us to get this escalation closed.

Customer’s contact # Ph: ±968-95614738

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, December 15, 2020 6:26 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Need assistance - 1803990
Importance: High

External email sender, please take precaution.
Hi Team,

Need your advise in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 December, 2020 10:37:22
Subject: Need assistance - 1803990

Hi Team,

With regards to above complaint, the customer has purchased the items from Max Salalah, Oasis Mall, Oman. He is complaining that with in 3 months the items got torn. he has shared the images of the items.

The customer is asking for a compensation. He is also stating that he will go to the Max Salalah for doing a new purchase and is looking for a discount. The total value of the items are OMR 15.00.

Kindly assist how can we proceed with closing the customer issue.

Regards,
Nikhil.

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