Subject: RE: pod request - 6490213613
From: Prakash Iyangar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Lalit Ratnala <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Olm Jeddah <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>, ArishLaila <[email-masked]>, Mohammad Musaed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 15 Dec 2020 08:17:20 +0000

Esclating to @Bhaskar Mandelia<mailto:[email-masked]> / @Lalit Ratnala<mailto:[email-masked]>

The order values are big, we don't want to refund, but without POD, we cannot deny the customer the refund either.

Thanks
Prakash

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 15, 2020 12:08 PM
To: Jessie Caparas <[email-masked]>
Cc: Prakash Iyangar <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Olm Jeddah <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>; ArishLaila <[email-masked]>; Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: pod request - 6490213613

External email sender, please take precaution.
Hi Jessie,

Can you please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "prakash iyangar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Olm Jeddah" <[email-masked]<mailto:[email-masked]>>, "ksalmglogistics Rydconloc" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 23:13:34
Subject: RE: pod request - 6490213613

@Prakash Iyangar<mailto:[email-masked]>

We are not able to get POD from the OLM team.

Customer  is claiming that order has not been delivered.

Order value is SAR 1,086.00

This is the customer's only order with us.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 8:08 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Olm Jeddah <[email-masked]<mailto:[email-masked]>>; ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: pod request - 6490213613

External email sender, please take precaution.
Hi Jessie,

Kindly update on below case.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Olm Jeddah" <[email-masked]<mailto:[email-masked]>>
Cc: "ksalmglogistics Rydconloc" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 16 October, 2020 00:55:12
Subject: RE: pod request - 6490213613

@Olm Jeddah<mailto:[email-masked]>

Please share the proof of delivery for tracking ID FP05131000851

@Seeta Seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Musalman<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

If you don't get a revert in 24 hours, please get back to us.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 11:49 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: pod request - 6490213613

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case on urgent basis.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Rydconloc Logistics" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 26, 2020 9:50:25 AM
Subject: pod request - 6490213613

Hi Team,

Please assist with the below case.

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 September, 2020 12:00:27
Subject: 6490213613 pod

Hi Team,

With reference to the order number 6490213613, AWB FP05131000851, as per the customer he did not received his order, however, it shows to us the order was delivered on 5/16/20 once we track the consignment .

,Due to this, we request you to look into this concern and confirm to us whether the order was delivered to the customer or not , if yes kindly share with us POD.

Awaiting for your response.

Thanks & Regards.

Tawfik

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com