Subject: RE: refund approval 6479005722
From: Mohd Imran <[email-masked]>
To: Varun Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Fauzan Musalman <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 14 Dec 2020 14:37:42 +0000

Hi Varun,

Kindly provide approval for below case.

Order ID: 6479005722

Tracking ID: 45943209141
​
 RMA 23558042
​
Total Price: SAR344
​
Issue Description: The customer claim that he has handed over the items to Aramex but the RMA created is cancelled and the tracking id shows Invalid number / data not currently available
Kindly look at the issue  and do the needful
​
Customer's history: Customer is with us since may 2019 and has 5 completed orders.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Sunday, December 13, 2020 5:08 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval 6479005722

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 December, 2020 17:24:18
Subject: Re: refund approval

Hi Team,
Problem Statement: Refund approval.

Ticket ID: 1819670

Order Date: Apr 8, 2020

Order ID: 6479005722

Tracking ID: 45943209141
​
 RMA 23558042
​
Total Price: SAR344
​
Issue Description: The customer claim that he has handed over the items to Aramex but the RMA created is cancelled and the tracking id shows Invalid number / data not currently available
Kindly look at the issue  and do the needful
​
Customer's history: Customer is with us since may 2019 and has 5 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
Thank you for your help.
Regards,

Ezzaldeen

________________________________

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