Subject: POD Issue / Refund approval//Order ID: 6229234839
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 13 Dec 2020 23:48:52 -0700 (MST)

Hi Team, 

Problem Statement : POD Issue / Refund approval . 

Order Date : Oct 2, 2020 
Order ID: 6229234839 
Tracking ID: FP10021000391 
Total value: SAR79 
Concept: SHOEMART 

Issue Description :The Customer placed the order on Oct 2, 2020, Please note that the customer has received only messages for the delivery ,However, the status on hybris delivered. 

Case history : The customer reached out to us on Oct 8, 2020. and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 10/2/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb