Subject: RE: Cancellation: Case id - 1738407 Order Number: 9614442132
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Deepak Damodaran <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Eugene Ocoy <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 13 Dec 2020 15:30:51 +0000

@Akshay Berry<mailto:[email-masked]>

Can you please raise an incident for this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, December 13, 2020 8:49 AM
To: Deepak Damodaran <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Eugene Ocoy <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Cancellation: Case id - 1738407 Order Number: 9614442132
Importance: High

External email sender, please take precaution.
Hi Deepak,

There is still 3 items are remaining for the cancellation. Requesting you to look into this.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 December, 2020 14:19:58
Subject: RE: Cancellation: Case id - 1738407 Order Number: 9614442132

Hi Imran,

Regarding the order we have already canceled the item as per the ordered Quantity. Below is the screen shot.

Thanks & Regards,

Deepak Damodaran

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 8:34 PM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Cancellation: Case id - 1738407 Order Number: 9614442132

Hi @Deepak Damodaran<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]>,

Please help us to cancel remaining items from order.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 5:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Cancellation: Case id - 1738407 Order Number: 9614442132

External email sender, please take precaution.
Hi Jessie,

Kindly advise further on the below case, as per WH response they have advised us that they are unable to create an AWB for this order due to an IT Issue and they have cancelled the order from their end. Please assist in cancellation of the remaining items in this order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 8:15:56 PM
Subject: RE: Cancellation: Case id - 1738407 Order Number: 9614442132

@Deepak Damodaran<mailto:[email-masked]>

Can you please if this can be cancelled from your side?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 12:10 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Cancellation: Case id - 1738407 Order Number: 9614442132

External email sender, please take precaution.
Hi Team,

Kindly assist us to cancel the order id - 9614442132 as per the customer request.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 November, 2020 13:37:17
Subject: Cancellation: Case id - 1738407 Order Number: 9614442132

Hi Team,

Problem statement - The customer wants to cancel his order as 4 items as already been cancelled.

Case id - 1738407
Order Number: 9614442132
Order Created: 11/15/2020
AWB - NO consignment created yet for his order

Regards,
Manish
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce6eedfd5f52b4dfe916c08d89f226b26%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637434317471944760%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SVdp1oGfxY91nz80zVOmXJkiqq2yQlYb%2F1958yyhrhU%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com