Subject: Fwd: Late Shipping //6239512549 - AWB CRDSAL0093411320 - MOC 14448974
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 13 Dec 2020 00:11:52 -0700 (MST)

Hi Prakash, 

With reference to the order number 6239512549, the order was placed on 6th Nov and the order is still In Progress. As per the warehouse they are confirming that they have shipped the order but according to the courier team they have not received any order. 

So requesting you to kindly please provide us the refund approval. The total order cost is SAR 273.60. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Saturday, 12 December, 2020 10:32:27 
Subject: RE: Late Shipping //6239512549 - AWB CRDSAL0093411320 - MOC 14448974 

Hi Seeta, 

Just getting it manually approved for refund. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, December 11, 2020 8:13 PM 
To: Jessie Caparas <[email-masked]> 
Cc: mmoni <[email-masked]>; fmisfer <[email-masked]>; ejasiri <[email-masked]>; aasalih <[email-masked]>; Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; Mohamed Nagy <[email-masked]> 
Subject: Re: Late Shipping //6239512549 - AWB CRDSAL0093411320 - MOC 14448974 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

Can you please assist us in the below case. As the case is pending from long time. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohamed Nagy" < [ mailto:[email-masked] | [email-masked] ] > 
To: "mmoni" < [ mailto:[email-masked] | [email-masked] ] >, "fmisfer" < [ mailto:[email-masked] | [email-masked] ] >, "ejasiri" < [ mailto:[email-masked] | [email-masked] ] >, "aasalih" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 6 December, 2020 16:49:52 
Subject: RE: Late Shipping //6239512549 - AWB CRDSAL0093411320 - MOC 14448974 

Dear [ mailto:[email-masked] | 
@Moayed M. Moni ] , 

As per the warehouse team this shipment have been handed to your end on 8 th of Nov. 

Appreciate your confirmation on that. 

Regards, 

Mohamed Nagy 

From: Moayed M. Moni < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 10:13 PM 
To: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] >; Faisal Almisfer < [ mailto:[email-masked] | [email-masked] ] >; Essa J. Asiri < [ mailto:[email-masked] | [email-masked] ] >; Ahmed A. Saleh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping //6239512549 - AWB CRDSAL0093411320 - MOC 14448974 

External email sender, please take precaution. 

Dear Mohammed 

Would you please recheck the below shipment as its not shown in our system 

Dear Ahmad 

Please support 

Regards, 

	

مؤيد محمد موني 

مدير منع الخسائر 

Moayed M. Moni 

Loss Prevention Manager 

T. +966 11 289 8600 | EXT. XXXXX 

E. [ mailto:[email-masked] | [email-masked] ] 

P. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C725dafe85197401347b408d89defad14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C1%7C637433000727711045%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=4digf91BzMG%2FaL7sUMwggip4nrt5Z6L2%2FffHZguTtCM%3D&reserved=0 | www.sp.com.sa ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C725dafe85197401347b408d89defad14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C1%7C637433000727721042%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=1MgUTk8%2FTw1JUtJWC4OaYUOE2LkCjU9xN7DeD3RzaV4%3D&reserved=0 ] 	

@saudipost | 92 000 57 00 

From: Mohamed Nagy [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Sunday, November 29, 2020 6:20 PM 
To: Faisal Almisfer < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Maaddawi < [ mailto:[email-masked] | [email-masked] ] >; Moayed M. Moni < [ mailto:[email-masked] | [email-masked] ] >; Essa J. Asiri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping //6239512549 - AWB CRDSAL0093411320 - MOC 14448974 
Importance: High 

Dear All, 

Kind reminder, 

Regards, 

From: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 27, 2020 11:38 PM 
To: Faisal Almisfer < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Maaddawi < [ mailto:[email-masked] | [email-masked] ] >; Moayed M. Moni < [ mailto:[email-masked] | [email-masked] ] >; Essa J. Asiri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping //6239512549 - AWB CRDSAL0093411320 - MOC 14448974 
Importance: High 

Dear Team, 

Kindly advise if this shipment going to be delivered or not, 

AWB CRDSAL0093411320 

MOC case, 

Regards, 

Mohamed Nagy 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 27, 2020 1:35 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late Shipping //6239512549 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Late Shipping 

Order Date: 06-Nov-2020 

Order ID: 6239512549 
Tracking ID: CRDSAL0093411320 

Child ticket ID; 1718179 

Assistance Required: Need To Shipa urgently 

Issue Description: As per Hybris the order shipped on 07/11/20, but physically not received at courier outlet, however the child ticket was created but no revert from WH, so kindly advice us on this ASAP. 

Thanks & Regards, 
Seeta Kunwar 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com