Subject: New Reply Received - Wrong item received
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 06:22:39 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Wrong item received  Ticket comment <div>
<div>
<div style="direction: ltr">Any update when will i get my refund?<span id="ms-outlook-ios-cursor"></span>
</div>
</div>
<div>
<br>
</div>
<div class="ms-outlook-ios-signature">
<div style="direction: ltr">Get <a href="https://aka.ms/qtex0l" rel="noreferrer">Outlook</a> for iOS</div>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: zoya khan &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 10, 2020 1:43:37 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1648922] - Wrong item received
</div>
<div> </div>

<div>
<div>
<div>
<div style="direction:ltr">Its been 1 and a half month</div>
<div style="direction:ltr">Still your team is working on it ? Why its taking so long?<span id="x_ms-outlook-ios-cursor"></span>
</div>
</div>
<div>
<br>
</div>
<div class="x_ms-outlook-ios-signature">
<div style="direction:ltr">Get <a href="https://aka.ms/qtex0l" rel="noreferrer">Outlook</a> for iOS</div>
</div>
</div>
<hr style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt"><b>From:</b> Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 10, 2020 12:49:06 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1648922] - Wrong item received</font>
<div> </div>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Zoya,<br>
<br>
Thank you for contacting us.<br>
<br>
We’re really sorry if we’ve taken longer than usual to get back to you.<br>
 <br>
Our team is working on your issue, and will get back to you as soon as possible.<br>
<br>
We thank you for your understanding and co-operation.<br>
 <br>
Your friends,<br>
The Support Team<br>
</div>
</div>
<div>
<br>
</div>
</div>

</div>
</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1648922