Subject: Re: 6606270286 // 6606421170 // Need to advice on this.
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 11 Dec 2020 08:31:09 -0700 (MST)

Hi Jessie. 

Can you please assist us in the below case. As the case is pending from long time. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Saturday, November 28, 2020 8:15:33 PM 
Subject: Re: 6606270286 // 6606421170 // Need to advice on this. 

Hi Jessie, 

Customer's registered email address is [email-masked] and we are unable to locate any of the below mentioned orders in this account. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Friday, November 27, 2020 3:53:07 PM 
Subject: RE: 6606270286 // 6606421170 // Need to advice on this. 

[ mailto:[email-masked] | @Seeta Seeta ] 

Do you have the customer’s registered email? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, November 27, 2020 2:09 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]> 
Subject: 6606270286 // 6606421170 // Need to advice on this. 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Order ID; 6606270286 // 6606421170 

Assistance Required; Need to advice on the bellow. 

The customer placed the order on 22 Feb 2018 and 26 Feb, and he is saying that he was returned few items under the both order ID, but there are not reflecting in the Hybris, however it was escalated to the Jira team, they informed us that Both mention invoice are not exist into the system. so kindly look into this and advice us further. 

Thanks & Regards, 
Seeta Kunwar 
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