Subject: RE: Refund Issue
From: Alinaqi Bhavnagri <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Thu, 10 Dec 2020 12:16:14 +0000

Dear Seeta,
Please find the reply from bank.

Alinaqi Bhavnagri  | DGM Finance
Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, December 9, 2020 2:49 PM
To: Alinaqi Bhavnagri <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Re: Refund Issue

External email sender, please take precaution.
Hi Alinaqi,

Thank you for your update on the case.

We still need some clarification on the case, as the customer was charged EGP 610, but from our end we have refunded only EGP 520.

We request you to re-check the case again, Kindly refund the remaining EGP 90.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 December, 2020 17:23:33
Subject: RE: Refund Issue

Dear All,
The payment has already been done by bank on 9 September. PFA reply from bank.

Alinaqi Bhavnagri  | DGM Finance
Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C220057ab47634ceac73808d89c40dae0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431149670185521%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DDrXdTjaPoso0M7ot54CbZGvHL1n7Ot4MkWfTu5TD48%3D&reserved=0>

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 1:38 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue

External email sender, please take precaution.
Hi Imran,

Can you please check the below case, let us know whether the refund has been initiated or not.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 20 November, 2020 18:57:12
Subject: Re: Refund Issue

Dear Seeta,
The  details are send to bank. Sunday we will check and confirm you.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C220057ab47634ceac73808d89c40dae0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431149670195472%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VjjeWJ1d3o%2FBkWBhsv4qldVyEi%2FU1PYlSaAQQ14HguU%3D&reserved=0>
________________________________
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 3:25:55 PM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Issue

External email sender, please take precaution.
Hi Team,

Kindly assist to resolve the case as the customer is chasing us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 19:59:38
Subject: Re: Refund Issue

Hi Team,

Kindly kindly find the customer card NO 5264399972287508. kindly check and help us to close the case asap.

Regards,
Fauzan

________________________________
From: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 1:40:47 PM
Subject: Re: Refund Issue

Dear Seeta,

Kindly as per the CIB requirement

To settle  this case

We need your support to have

The Card number of this  Customer

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C220057ab47634ceac73808d89c40dae0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431149670195472%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VjjeWJ1d3o%2FBkWBhsv4qldVyEi%2FU1PYlSaAQQ14HguU%3D&reserved=0>
________________________________
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 6:03:15 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue

External email sender, please take precaution.
HI Imran,

Can you please re-check this case as we have not received any update.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 4:42:00 PM
Subject: FW: Refund Issue

Hi Alinaqi,

Please help us in closure of the complaint.

With reference to order #2000104545

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 1:48 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us on the below case customer insisting that he has not received the refund.

Regards,

Fauzan

________________________________

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 2:27:54 AM
Subject: Refund Issue

Hi Team,

With reference to order #2000104545

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us.

Regards,

Fauzan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C220057ab47634ceac73808d89c40dae0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431149670205429%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nEeB58OH9OTLZsGvVnUNmkPLj8Khwt0pHZuOp5APKf0%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C220057ab47634ceac73808d89c40dae0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431149670205429%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nEeB58OH9OTLZsGvVnUNmkPLj8Khwt0pHZuOp5APKf0%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C220057ab47634ceac73808d89c40dae0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431149670215384%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B8e5kppedrRY%2B%2FZkwc32y06omnx8Z%2Fa8vtFArSOIcCQ%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Fw: Refund Issue ECOM customer refund not interfaced
From: Joseph Ward <[email-masked]>
To: Alinaqi Bhavnagri <[email-masked]>
Cc: Hossam Shaffei <[email-masked]>, Ahmed Ibrahim Waheed Mohamed <[email-masked]>, Abd El Rahman Hussien Abd El Latif El Ashry <[email-masked]>, Shirodkar Amit Esvonta Xeti <[email-masked]>
Date: Thu, 10 Dec 2020 08:30:55 +0000

External email sender, please take precaution.

Dears

The below refund was done at 9/9/2020 with amount 520 L.E , below print screen from transaction

Thanks

----- Forwarded by Joseph Ward/CIB on 12/10/2020 10:21 AM -----

From:        Hossam Shaffei/CIB
To:        Joseph Ward/CIB@CIB
Date:        12/10/2020 10:17 AM
Subject:        Fw: Refund Issue ECOM customer refund not interfaced

  _____

Please check

                 Hossam Shaffei
 KEY Accounts Supervisor
 Payment Acceptance

 Commercial International Bank (Egypt)
 Mobtadayan

0237471451
02 01090377944
02 27926201
 [email-masked]

Please consider the environment before printing this email

----- Forwarded by Hossam Shaffei/CIB on 12/10/2020 10:16 AM -----

From:        "Alinaqi Bhavnagri" <[email-masked]>
To:        "Hossam Shaffei" <[email-masked]>, "Ahmed Ibrahim Waheed Mohamed" <[email-masked]>
Cc:        "Abd El Rahman Hussien Abd El Latif El Ashry" <[email-masked]>, "Shirodkar Amit Esvonta Xeti" <[email-masked]>, "Bassem Lotfy" <[email-masked]>
Date:        12/09/2020 05:10 PM
Subject:        RE: FW: Refund Issue ECOM customer refund not interfaced

  _____

Dear Hossam,

The customer was charges 610 but the refund is only 90. Can you please check and confirm why full amount was not charges?

Alinaqi Bhavnagri  | DGM Finance

Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C07cc1f3f989047b4bcd108d89ce5ef12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431858708264955%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Jf1QKat5YUp8Cw%2BF7hSm0kfpvA4TqLCE1JCm24eE0gE%3D&reserved=0>

From:Hossam Shaffei <[email-masked]>
Sent: Thursday, November 26, 2020 11:54 AM
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
Cc: Abd El Rahman Hussien Abd El Latif El Ashry <[email-masked]>; Alinaqi Bhavnagri <[email-masked]>; Shirodkar Amit Esvonta Xeti <[email-masked]>; Bassem Lotfy <[email-masked]>
Subject: Re: FW: Refund Issue ECOM customer refund not interfaced

External email sender, please take precaution.

Dear Ahmed ,

Reference to below case,please note that case has been refunded and deducted from company account dated with amount 520 EGP dated  9-09-20   .

No action could be done from your side as transaction already refunded .

Regards

From:        Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
To:        Hossam Shaffei <[email-masked]<mailto:[email-masked]>>
Cc:        Abd El Rahman Hussien Abd El Latif El Ashry <[email-masked]<mailto:[email-masked]>>, Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>, Shirodkar Amit Esvonta Xeti <[email-masked]<mailto:[email-masked]>>, Bassem Lotfy <[email-masked]<mailto:[email-masked]>>
Date:        11/26/2020 11:35 AM
Subject:        FW: Refund Issue ECOM customer refund not interfaced

  _____

Dear Hossam

As per our conversation

Kindly confirm this refund

Done for card 526439*****7508

Amount 520 EGP

Best Regardes

Ahmed Ibrahim | Finance Assistant

Orient International Trading Ltd | Landmark Group

Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt

Tel: +2 010 260 999 00|+2 010 260 999 11 |Fax: +2 010 260 948 48

Mob +201097974679

www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C07cc1f3f989047b4bcd108d89ce5ef12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431858708274954%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9adTbNIHrXC4UtZjGQyjdpL%2BdPLyu%2F6l4ekcKDj253k%3D&reserved=0>

From:Ahmed Ibrahim Waheed Mohamed
Sent: Wednesday, October 28, 2020 12:16 PM
To: Bassem Lotfy <[email-masked]<mailto:[email-masked]>>
Cc: Shirodkar Amit Esvonta Xeti <[email-masked]<mailto:[email-masked]>>; Abd El Rahman Hussien Abd El Latif El Ashry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue

Dear Bassem

Kindly we need support in this case

Best Regardes

Ahmed Ibrahim | Finance Assistant

Orient International Trading Ltd | Landmark Group

Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt

Tel: +2 010 260 999 00|+2 010 260 999 11 |Fax: +2 010 260 948 48

Mob +201097974679

www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C07cc1f3f989047b4bcd108d89ce5ef12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431858708274954%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9adTbNIHrXC4UtZjGQyjdpL%2BdPLyu%2F6l4ekcKDj253k%3D&reserved=0>

From:Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 4:00 PM
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Shirodkar Amit Esvonta Xeti <[email-masked]<mailto:[email-masked]>>; Abd El Rahman Hussien Abd El Latif El Ashry <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Issue
Importance: High

Please check did he amount has been credited in our account?

Alinaqi Bhavnagri  | DGM Finance

Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C07cc1f3f989047b4bcd108d89ce5ef12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431858708284949%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f%2FW%2Fk02KlqkwDrcidTHiLkQzLd%2BtB4sEQ16T%2BFA%2Fgs4%3D&reserved=0>

From:Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 1:12 PM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Issue
Importance: High

Hi Alinaqi,

Please help us in closure of the complaint.

With reference to order #2000104545

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From:Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 1:48 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us on the below case customer insisting that he has not received the refund.

Regards,

Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 2:27:54 AM
Subject: Refund Issue

Hi Team,

With reference to order #2000104545

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us.

Regards,

Fauzan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C07cc1f3f989047b4bcd108d89ce5ef12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431858708294942%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iAexmt3e71QVMAJyrnVRWkvwPZquC%2B5qB9EJXXJrAD8%3D&reserved=0>

                 Hossam Shaffei
KEY Accounts Supervisor
Payment Acceptance

Commercial International Bank (Egypt)
Mobtadayan

0237471451
02 01090377944
02 27926201
[email-masked]<mailto:[email-masked]>

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This e-mail message (and any attachments) is the property of CIBand it may contain privileged and confidential information strictly for the use of the

named address only. Any files attached to this e-mail have been checked by virus detection software prior to transmission, but you should carry out

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returning the e-mail and delete all copies of the message and any attachments. Unless expressly stated, opinions in this message are those of the individual author, and not of CIB.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C07cc1f3f989047b4bcd108d89ce5ef12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431858708304940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QizRNKp5kUnE%2FA0oaAhchfjT123u7AyMrxWORbEowlo%3D&reserved=0>

                 Joseph Ward
 KEY Accounts Senior RM
 Payment Acceptance

 Commercial International Bank (Egypt)
 Hurghada Branch
 4 Airport Rd - Banks Districts , Hurghada , Red Sea. 01025458333
 [email-masked]

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Commercial International Bank (CIB)<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.cibeg.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C07cc1f3f989047b4bcd108d89ce5ef12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431858708314929%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3DXdiR%2FYsdjDxbUNxkqhBC5CLmYRufv83L1%2FP0XlRyg%3D&reserved=0> is the proud founder of the CIB Foundation<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fcibfoundation&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C07cc1f3f989047b4bcd108d89ce5ef12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431858708314929%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6VRIEj3IzGdgN8xft%2BCR7G%2FtAGM1%2F%2BNlhJNPuQcI3fs%3D&reserved=0>, a non-profit organization dedicated primarily to enhancing health services for underprivileged children in Egypt.

This e-mail message (and any attachments) is the property of CIB and it may contain privileged and confidential information strictly for the use of the

named address only. Any files attached to this e-mail have been checked by virus detection software prior to transmission, but you should carry out

your own virus check before opening any attachment. If you are not the intended recipient or an employee responsible for delivering the message to

the address, you must not copy, distribute or take any action in reliance upon it. If you have received this message in error, please contact us by

returning the e-mail and delete all copies of the message and any attachments. Unless expressly stated, opinions in this message are those of the individual author, and not of CIB.