Subject: Re: shipment cancellation 6477805556
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohamed Kamal <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 9 Dec 2020 22:20:28 -0700 (MST)

Hi Team, 

Order ID: 6477805556 
Tracking ID: 45943603204 
issue description: 17 items are pending since April 6th, and the tracking NO is invalid. 
the customer is asking for the refund. 
Please advise if we can created RMA and raise Jira for refund, but first we require your assistance in getting the condsignment status changed to Not delivered. 

Regards 
Shakeeb 

From: "Mohamed Kamal" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, December 6, 2020 4:43:03 PM 
Subject: order cancellation 

Hi Team, 

Problem Statement: order cancellation 

Order Date : Apr 5, 2020 
Order ID: 6477805556 
Tracking ID: 45943603204 

As per the hybris the customer has placed the order on Apr 5, 2020 and the order has been shipped in 3 shipments as in Consignments, 

2 shipment has been delivered and the other shipment still in shipped status, and the customer wish to cancel this shipment. 

Kindly cancel the this shipment which is under the tracking number 45943603204 

Regards,