Subject: Re: Customer has return the items but in hybris is showing cancelled: Order ID: 9615115887
From: Aman Deep <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Wed, 9 Dec 2020 00:26:21 -0700 (MST)

Hi team, 

Please provide an update on below mail. 

Regards, 
Aman Deep 

From: "Aman Deep" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, December 6, 2020 4:22:28 PM 
Subject: Customer has return the items but in hybris is showing cancelled: Order ID: 9615115887 

Hi Team, 

Problem Statement: Customer has return the items but in hybris is showing cancelled. 

Order Date: Nov 18, 2020 
Order ID: 9615115887 
RMA: 1000235740 
Tracking ID: 46044538606 

Assistance Required: Customer has return the item but in hybris is showing cancelled, please assist. 

Issue Description: The customer reported that she returned the 2 items (with total items cost is 90 AED), but in hybris its showing the status cancelled. 
​ 
Please check and advise. 

Thank you for your help! 

Regards, 
Aman Deep