Subject: RE: Late Shipping - 6233280114
From: Jessie Caparas <[email-masked]>
To: "Riyadh Conloc. Outbound" <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, ArishLaila <[email-masked]>, Mohammad Ayaz <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Ksaclick&collect Rydconloc <
Date: Tue, 8 Dec 2020 13:46:09 +0000

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund this order worth SAR 215.

Aramex claims this order has not been received and a POD was shared by WH team related to this shipment.

The order date is October 15 and the customer has multiple orders with us from August.

Please advise.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Riyadh Conloc. Outbound <[email-masked]>
Sent: Tuesday, December 8, 2020 5:01 PM
To: Maxwhryd Ecom <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Jessie Caparas <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Mohd Imran <[email-masked]>; ArishLaila <[email-masked]>; Mohammad Ayaz <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Ksaclick&collect Rydconloc <[email-masked]>
Subject: RE: Late Shipping - 6233280114

POD for said order...

From: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 1:03 PM
To: Riyadh Conloc. Outbound <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping - 6233280114

FYI.....

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 10:59 AM
To: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Riyadh Conloc. Outbound <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping - 6233280114
Importance: High

Hi @Maxwhryd Ecom<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>,

Any update on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 9:25 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Riyadh Conloc. Outbound <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping - 6233280114

Dear Ganesh ,

Please Share the POD if Max Order. Said Order Shipped at 16 -Oct-2020. PFB , the Order No .

Order No : 6233280114

AWB No    : 46287845192

Thanks
Esaf

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 11:30 PM
To: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping - 6233280114
Importance: High

Hi Esaf,

Please share proof of hand over to Aramex.

They have confirmed that they didn't get this order.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 1:20 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping - 6233280114

Dear Team ,

Below said Order Shipped and handed over to Aramex team ..PFB , the

AWB :  46287845192

Thanks
Esaf

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 12:09 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping - 6233280114
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below case.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Mohammad Ayaz" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 November, 2020 17:19:53
Subject: RE: Late Shipping - 6233280114

Hi @ArishLaila<mailto:[email-masked]> @Maxwhryd Ecom<mailto:[email-masked]>,

Please check AWB Is invalid. Kindly confirm if shipment is dispatched or not.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 2:13 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Late Shipping - 6233280114
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case. the tracking ID is invalid. we have created a child ticket (1625554) but no update from WH team.

Order Date : 15/10/2020
Order ID: 6233280114
Tracking ID: 46287845192

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 3:39:05 PM
Subject: Late Shipping - 6233280114

Dear Team,

Problem Statement:  Late Shipping
Order Date : 15/10/2020
Order ID: 6233280114
Tracking ID: 46287845192
Assistance Required: Need Urgent Delivery

Issue Description: As per the online tracking, the above mentione AWB is invalid. Child ticket was raised on Oct 27, with no resolution.

Kindly assist.

Regards,
Nikhil

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd2a73a3ea3ee4e50594008d89b794203%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637430292393345067%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hknyFirTzcOa2q%2FATdMM%2Fn4Zj%2FpJYkqB5dGUmlNvXW4%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com