Subject: Re: Wrong item delivered Size-wise - 9619712104/ 162232229
From: Shakeeb Arsalan <[email-masked]>
To: hamza hafeez <[email-masked]>, manjit gurung <[email-masked]>
Cc: Deepak Bhardwaj <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, chester dsouza <[email-masked]>
Date: Tue, 8 Dec 2020 03:49:46 -0700 (MST)

Hi Team, 

Any update on the issue. 

Regards 
Shakeeb 

From: "hamza hafeez" <[email-masked]> 
To: "manjit gurung" <[email-masked]> 
Cc: "Deepak Bhardwaj" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "chester dsouza" <[email-masked]> 
Sent: Monday, December 7, 2020 3:17:38 PM 
Subject: RE: Wrong item delivered Size-wise - 9619712104/ 162232229 

Hi Manjit, 

Please can you physically check the shoes from the below list to identify which item code/barcode is actually size 41.5? 

	

ITEM 	

EAN 

162232230 	

6292269014407 

162232227 	

6292269014377 

162232224 	

6292269014353 

162232226 	

4061622879067 

162232225 	

6292269014360 

162232229 	

6292269014391 

162232228 	

6292269014384 

Please can you provide the actual sizes of the physical product for the above codes? 

Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

+971 4 517 3209 

+971 50 483 9600 

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867798950&sdata=9Vng6Y343y6g6%2FnjHopprpA7KrhC1e5uLLuTPY0tArc%3D&reserved=0 ] 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, December 07, 2020 1:35 PM 
To: Hamza Hafeez <[email-masked]> 
Cc: Deepak Bhardwaj <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Wrong item delivered Size-wise - 9619712104/ 162232229 

External email sender, please take precaution. 

Hi Hamza, 

Order: 9619712104 
Item ID: 162232229 
Customer's Address: Al Nadha 2, Dubai 
Issue description: the customer ordered the size 41.5 of the item mentioned above, however he received 43.5 size. 
the customer now is highly irated and want to know in what store he can get the correct size as he does not want to return. 

Please advise in order to help this customer, as he is threatening that he will escalate the issue to the higher level if he did not get proper assistance. 

Regards 
shakeeb 
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