Subject: RE: ECOM REFUNDS HYBRIS TICKETS UPDATED- CLOSE TICEKTS FROM BACKEND
From: Mohammad Shababe Quamar <[email-masked]>
To: Mustafa Chakki <[email-masked]>, Reddy Prasad <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Ali Mkhaimer <[email-masked]>, Apoorv Joshi <[email-masked]>, Baraa Abukhadra <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Mohamed Shafaath Hussain <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 8 Dec 2020 07:50:59 +0000

Hi @Mustafa Chakki<mailto:[email-masked]>

Escalated with tech team to close the tickets - https://landmark.atlassian.net/browse/REL-129241

Please share with sample of duplication query, so we can take the action from our end.

Looping in @seeta.seeta<mailto:[email-masked]> @Ali Mkhaimer<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Baraa Abukhadra<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> FYI, close the FD's tickets according the remark.

Thanks,
Shababe Quamar

From: Mustafa Chakki <[email-masked]>
Sent: Monday, December 7, 2020 7:24 PM
To: Mohammad Shababe Quamar <[email-masked]>; Reddy Prasad <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Mohamed Shafaath Hussain <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: ECOM REFUNDS HYBRIS TICKETS UPDATED- CLOSE TICEKTS FROM BACKEND

PFA the updated file to  close the Hybris tickets.
As of now the Hybris tickets are all entertained.
Please close the tickets from backend ASAP.
To avoid duplication of query as it was followed up 4 to 5 times to close tickets.
Please do the needful and escalate only after double checking the clear tickets and verify the numbers.

Regards,

MUSTAFA CHAKKI
Assitant -Accounts & Finance
# +965-97271598
[email-masked]<mailto:[email-masked]>

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