Subject: RE: Refund approval #8217846323
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, ecom cskuwait <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Sun, 6 Dec 2020 12:26:09 +0000

@ecom cskuwait<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> Can u please help us know how many shipments / boxes was the order dispatched in. Customer is claiming missing items.

161359971 - - Giggles Casual Baby Stroller
158119982 - - Giggles Wooden Gliding Cradle

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Sunday, December 6, 2020 4:07 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>
Subject: Re: Refund approval #8217846323

External email sender, please take precaution.
Hi Team,

Kindly advise us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 5 December, 2020 09:07:40
Subject: Refund approval #8217846323

Hi Team,

Hi Team

Problem Statement: Refund approval.

Ticket ID:  1811171 - 1820437
Order Date:  Nov 26, 2020
Order ID: 8217846323
Tracking ID: 100042823233
Total Price: 64.4 KWD

Issue Description: Customer placed order for 24 items but as per the customer he/she has only received 22 items, Under the consignment details we can see that all 24 items has been shipped/Delivered from our side.

Customer's history:  two items out of 24 is missing, customer reported the issue first time as per history. The missing item are:
 161359971 - - Giggles Casual Baby Stroller the cost of the item is
KWD34.20.
158119982 - - Giggles Wooden Gliding Cradle the cost of the item is  KWD31.20.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Samer

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