Subject: RE: Refund Issue / 9799072937
From: Hiren Sadhwani <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Poorvi Chopra <[email-masked]>, Punit Darji <[email-masked]>
Cc: Rehan Khan <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Vrunda Raithatha <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Dec 2020 07:17:01 +0000

Adding @Poorvi Chopra<mailto:[email-masked]> & @Punit Darji<mailto:[email-masked]>

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, December 6, 2020 4:54 AM
To: Hiren Sadhwani <[email-masked]>
Cc: Rehan Khan <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Vrunda Raithatha <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Issue / 9799072937
Importance: High

External email sender, please take precaution.
Hi Hiren,

With reference to order #
Hybris ticket:

As per hybris the refund has been done on 10/21/20, but customer still claiming that he has not received the refund. Kindly check and assist us.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 12:48:13 PM
Subject: Refund Issue / 9799072937

Hi Team,

As we have checked the amount has refunded in the customer's bank account. However, customer inform us that he did not received the refund so we have escalated to the Hiren for the transaction receipt but still we have not received the transaction receipt.

So we request you please do the needful and help us to close this case as soon as possible.

Order Date: Aug 24, 2020
Order ID: 9799072937
Tracking ID: RP0913001591
Bank Account Number: 0242300495001

Amount - AED 217.8

Ticket number -1600079

We are looking forward to your reply.

Regards
Rehan

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