Subject: FW: Item Issue [Missing Parts] / 9615246881
From: Malik Ismail <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Rehan Khan <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Dec 2020 02:18:54 +0000

Hi Sachin,

Please advise on below.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, December 6, 2020 5:52 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Rehan Khan <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Item Issue [Missing Parts] / 9615246881
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 7:42:34 PM
Subject: Item Issue [Missing Parts] / 9615246881

Hi Team,

The customer has placed his order for for "Step2 Ride Cruiser Car" and the price of this item is AED 595.00. She received his order successfully.
However, customer claim that she received the item but there is a missing part in the item.

Customer confirmed with us that part J and G is missing and she said that part O should have only 4 piece but she received 6 pieces. Customer also confirmed with us that she don't want to return her item so we have escalated to the Sachin but we have not received any response from his side.

So we request you please assist us and do the needful.

Date - Nov 18, 2020
Order number - 9615246881
Tracking ID - 46043244402

Item Details - 162041629 - - Step2 Ride Cruiser Car
Concept - Babyshop

Ticket ID - 1716438

We are looking forward to your reply.

Your Friends
The Support Team

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