Subject: Missing Shipment
From: Abdulqader Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 4 Dec 2020 07:45:53 -0700 (MST)

Problem Statement : Missing Shipment 

Order Date : Nov 7, 2020 
Order ID: 9612781371 
Tracking ID : 961278137110880001 
Total Price : AED29.00 
Concept : SPLASH 

Issue Description : The Customer placed the order on Nov 07, 2020, Customer placed order for 7 items but as per the customer he has only received 6 items, Under the consignment details we can see that all 7 items has been shipped from our side. 

The missing item is 162703411 - - Lee Cooper Solid Beanie Cap 

Case history : The customer reached out to us on Nov 28, 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
abdulqader