Subject: Re: Refund Not Processed #6229765789
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Dec 2020 09:07:59 -0700 (MST)

Hi Team, 

Please assist in closing the below case. No action done on the following child ticket: 1737721 

As per BI publisher we are unable to locate any data. As per tracking on RMA it is coming invalid but customer has confirmed they already returned the items and no return receipt or return tracking was shared with the customer. 

Please look into this and assist. Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Subject: Refund Not Processed #6229765789 

Hi Team, 

We have escalated to WH under Ticket 1737721, but no response. 

Problem Statement: Refund Not Processed 
Order Date : Oct 3, 2020 
Order ID: 6229765789 
Return Tracking ID: 46287401790 
RMA: 1000070746 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 4 items as per customer she/he handed over all 4 items to the courier team but according to the hybris the refund has been not processed yet, So we request you to check under RMA 1000070746 and kindly process the refund as soon as possible. 

Regards, 
Samer