Subject: refund approval case ID: 1766276
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 1 Dec 2020 23:16:03 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1766276 

Order Date : Nov 10, 2020 

Order ID: 2000464354 

return Tracking ID : 43824389954 

Total Price :EGP154.00 

Issue Description : 
The order was placed on Nov 10, 2020 and he raised a return request and he handed over the items to the courier partner on as per the customer , he did not have any return receipt to share. 

items detail: 
161902559 - - Printed Sweatshirt with Round Neck and Long Sleeves EGP154.00 MAX QTY 1 

Case history : The customer reached out to us on 27 Nov 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 10/3/20 and this is his 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif