Subject: 2020 review: India businesses lead in CX maturity
From: "Zendesk APAC" <[email-masked]>
To: [email-masked]
Date: 30 Nov 2020 23:32:46 -0500

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"Zendesk" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=2201&elqTrackId=889f4f94e9444794b00c4efb822075b4&elq=456f6b1f9311425fae18a03cd98aa93f&elqaid=53312&elqat=1>                                                                            

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In our latest research, we partnered with Enterprise Strategy Group (ESG) and surveyed 250 Asia Pacific CX leaders to learn more about their organisations’ CX maturity and success.

India businesses lead in maturity. 43% of the surveyed organisations are categorised as 'Champions' (relative to 25% of those in Australia, 13% in Singapore, and 0% in Japan). Champions are more advanced in CX maturity, and offer positive customer experiences and greater agility to respond to customers’ needs.

Download our Asia Pacific research report and learn more about why companies that invest in CX yield significant benefits.

Get more insights <https://app.hello.zendesk.com/e/er?s=2136619493&lid=43400&elqTrackId=47f0e31376ce4d18aef16727eeb8f134&elq=456f6b1f9311425fae18a03cd98aa93f&elqaid=53312&elqat=1&elqcst=272&elqcsid=33192>             

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